Posted: 10 February 2026 | Gabriel Higgins | No comments yet

Prague Airport has introduced a new digital assistant to provide real time flight updates, travel information and personalised guidance for passengers across multiple chat platforms.

Vaclav Havel Airport Prague (PRG) has launched a new digital tool designed to enhance communication with passengers and make navigating the airport easier. The Aviation Assistant, known as AVA, is a digital assistant that provides passengers with real time information and travel support through popular messaging platforms.

AVA is currently available via WhatsApp and is accessible 24 hours a day, seven days a week. In February, the airport will expand the service to include Facebook Messenger, extending the assistant’s reach to another widely used chat platform. Further enhancements are planned for March, when passengers will be given the option to transfer their conversation directly to an information service operator if AVA is unable to resolve a query.

Credit: Prague Airport

According to Eva Krejčí, Director of Communications and Marketing at Prague Airport, the handover to a human operator will be supported by the full context and history of the chat, allowing questions to be answered more efficiently and accurately. This hybrid approach is intended to combine automation with personalised assistance when required.

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One of AVA’s core features is the Track Flight service. Passengers can choose to monitor a specific flight and receive automatic notifications with up to date information. These alerts include the opening of check in counters and boarding gates, the start of boarding, aircraft departure or arrival times, and details of the assigned baggage carousel. The system replaces the airport’s previous SMS notification service and introduces a more interactive solution, allowing passengers to actively request information rather than only receiving passive updates.

AVA also includes a Questions and FAQs function, enabling it to respond to the most common passenger enquiries. This covers topics such as terminal orientation, parking options, baggage check in rules, and restrictions on liquids. In addition, the assistant can recommend airport services, shops, and restaurants based on individual passenger preferences.

With the launch of AVA, Prague Airport is strengthening its digital passenger engagement strategy, improving access to information and supporting a smoother, more informed airport journey.

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Apps, Communication Technology, Digital transformation, Information technology (IT), Innovation, Operational efficiency, Passenger experience and seamless travel, Passenger volumes, Self-service, Terminal operations

Prague Václav Havel Airport (PRG)

Europe

Eva Krejčí