World’S Best Airports For Customer Experience Excellence

ACI World today recognised outstanding customer service at the world’s airports by announcing the winners of its annual ASQ Airport Experience Awards.

Among 2024’s winners are Casablanca Mohammed V Airport and Marrakech Menara Airport in Africa; Guangzhou Baiyun, Incheon and Delhi-Indira Gandhi in Asia-Pacific; iGA Istanbul and Rome Fiumicino in Europe; Guadalajara and Quito in Latin-America-Caribbean; Nejran; Salalah Airport and Muscat in the  Middle East; and Hartsfield-Jackson Atlanta, Dallas Fort Worth, and Toronto Pearson in North America.

These awards, in partnership with travel technology company Amadeus, celebrated as the benchmark for excellence in airport customer experience, are determined exclusively by passengers.

The ASQ Awards are based on the aviation industry’s most comprehensive and trusted global measurement programme for airport experience.

This unique programme gathers real-time feedback from travellers through live surveys at airports worldwide. Its rigorous methodology ensures accurate representation of a diverse range of passenger experiences, making it the only survey that enables fair airport comparisons.

VIEW the full list of winners

ASQ Awards highlights


Last year marked a milestone for the ASQ programme, with almost 700,000 surveys filled, and over half of the world’s travellers passing through an ASQ-rated airport, underscoring the programme’s pivotal role in shaping global service standards.

A record-breaking 181 ASQ Awards were presented to 95 airports across the globe, recognising their commitment to exceptional passenger experience.

The awards covered six different categories – Best Airports by Size and Region; Most Dedicated Staff; Easiest Airport Journey; Most Enjoyable Airport; Cleanest Airport; and Top Airports for Arrivals.

The airports to win multiple awards across the different categories included Dakar Blaise Diagne International Airport in Africa;Beijing Daxing and Singapore Changi in Asia-Pacific; Milas-Bodrum and Rome Fiumicino in Europe; Chihuahua and Monterrey in Latin-America-Caribbean; Salalah in the Middle Eastl; and Gerald R Ford and Greenville-Spartanburg in North America.

While inductees to the ACI World Director General’s Roll of Excellence – one of the highest honours in the airport industry, recognsing airports that have consistently excelled in service over the past decade – included Alicante–Elche Airport, Beijing Daxing, Copenhagen, Hartsfield-Jackson Atlanta International Airport and Shijiazhuang Zhengding International Airport

ACI World’s director general, Justin Erbacci, said:  “In today’s fast-evolving world, where passenger expectations are higher than ever, airports must continually push the boundaries of service to stay ahead.

“The 2024 ASQ Awards honor airports that create memorable, seamless experiences that transform the entire passenger journey and help shape the future of air travel.”

The 2024 ASQ Awards Ceremony will take place at the ACI World Airport Experience Summit in Guangzhou, China, in September (8-11) 2025.