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New Shopping And Culinary Offering Opens At Nuremberg Airport
Airport world
New Shopping And Culinary Offering Opens At Nuremberg AirportSmartseller NĂŒrnberg today opened a new shopping and culinary world at Nuremberg Airport. Described as an innovative concept that offers passengers a unique shopping experience and culinary highlights, it was developed in a joint operation of Nuremberg airport and smartseller. After several months of renovation, the airport’s duty-free shopping area has been expanded from 650 to around 1,100 square metres. The renovation was carried out in several stages to minimise the inconvenience to passengers. Sebastian SchĂ€fer, managing director of Smartseller NĂŒrnberg, said: “From the very beginning, it was important to us to offer our guests a range of products with a local flavour. The diversity of Nuremberg and Franconia can be experienced particularly well here.” Refined Wine Bar and a Fully Equipped Beer Garden The new shop design features an extensive range of culinary offerings spread over several culinary islands. Passengers can look forward to a refined wine bar and a fully equipped beer garden, highlighted by a striking light installation composed of beer bottles. In addition, a variety of seating options provide the perfect place to relax, enjoy freshly brewed coffee and charge your smartphone at the same time. It is claimed that the concept integrates the elements of spa, lounge, kitchen and sense of place (Franconia and Nuremberg). The experience is complemented by panoramic views of Nuremberg and Franconia. “We selected Smartseller as our partner because of their expertise in regional airports and their ability to seamlessly integrate retail and dining experiences into a cohesive and innovative offering,” noted Klaus Dotzauer, CFO of Flughafen NĂŒrnberg Service GmbH, who is convinced of the economic success of the concept. Smartseller was founded in 2020 and has set itself the goal of developing the duty-free shop into an innovative and modern hybrid concept that combines the areas of duty-free and gastronomy.
airport
Apr 03, 2025
Airport World 2025, Issue 01
Airport world
Airport World 2025, Issue 01VIEW THE ISSUE HERE DOWNLOAD THE ISSUE HERE Airport profile: Pittsburgh Special report: Autonomous Vehicles Tech Talk: IT Trends & Digital Twins Plus: Planning & Design; Customer Service & Sustainability Making headlines Editor, Joe Bates, reflects on a milestone anniversary for Airport World and the new technology theme of this issue. This year is a significant one for us as it marks the 30th anniversary of Airport World, and we note the milestone with our new banner of ‘Proudly Serving the Airport Industry for 30 Years’. I may not have been here at the very beginning as I didn’t join the magazine until late 2000, but it’s fair to say that we have witnessed and reported on the transformation of airports over the last three decades into the more customer service focused, technology embracing, environmentally aware and commercially astute businesses that we see today. There have, of course, been many ups and downs for airports over our 30-year journey, including the all-time lows of 9/11 and the COVID-19 pandemic which brought global air travel to a standstill. The recent power outage at an electrical substation close to London Heathrow that forced the UK hub to close for the best part of a day, causing travel disruption across the globe, provided yet another example of the vulnerability of airports and aviation to events outside of their control. However, for every low there have been a thousand highs, whether that be new airport openings, reporting on acts of outstanding customer service, showcasing IT innovation, celebrating the best in airport design, or featuring pioneering sustainability initiatives. I also still look back with fondness at some of the more quirky stories we have run over the years, covering topics such as airport mascots, the birth of airport hotels, the world’s tallest air traffic control towers, pet hotels, and using herds of goats, sheep and llamas to graze on grass in hard to mow parts of the airport! We will, naturally, continue to cover all that is great and good about airports and aviation this year, starting with this ‘new technology’ themed first issue. The themed section contains features about autonomous vehicles; airport IT trends; emerging technologies; Dallas Love Field’s 3D LED holographic signage fan displays; and the benefits of digital twins. Pittsburgh International Airport is our lead airport feature, which has earned itself a reputation for being one of the most innovative gateways in the United States. Elsewhere in this issue, we have articles about the winners of ACI World’s 2024 ASQ Airport Experience Awards; global design trends; the latest sustainability news from airports across the world; and building design resilience into all new facilities at Amsterdam Schiphol. We round the issue out with features about Perth Airport’s ambitious A$5 billion investment programme; our regular ‘people matters’ column; industry association news; and report on the Q1 news from airport suppliers in our new ‘business exchange’ section. Hopefully, there will be more new features to come later in the year as we begin life as an independent title. I have to admit that no longer being the official publication of ACI World is a big one for us, but let me assure you that we remain on good terms with them and will continue to feature ACI World news in the magazine. You also have my word that we begin 2025 with a renewed enthusiasm to continue highlighting and promoting the best in airport operations, best practices and sustainable growth, the latter principally through reducing carbon emissions and embracing new technology and infrastructure. It is a milestone year for Airport World and I, for one, have no doubt that we will continue to deliver the same quality editorial in 2025 and beyond that we given you for the last 30 years.
airport
Apr 02, 2025
New Routes And More Seats Ensure Busy Summer For Shannon Airport
Airport world
New Routes And More Seats Ensure Busy Summer For Shannon AirportShannon Airport has today unveiled its summer 2025 schedule, featuring two new services and a substantial increase of 190,000 seats, 11% ahead of 2024 services. This summer the airport will operate 36 services to 11 countries, including a brand-new twice weekly service to the Portuguese island of Madeira which celebrated its inaugural flight yesterday, and a new charter service to Palma with TUI, providing even more options for sun-seekers. This expansion aims to enhance travel options for passengers seeking city escapes and holiday breaks across Europe, the UK, and the USA. Overall, Shannon Airport will see an 11% increase in summer 2025 services compared to 2024, including 16 extra weekly departures with Ryanair to popular locations like Faro, Malaga, Alicante, Barcelona, Edinburgh, and Porto. Mary Considine, CEO of The Shannon Airport Group, enthused: “We are anticipating a bustling summer with 332 weekly flights on our 36 services, including new routes to Madeira with Ryanair and Palma with TUI. “The increased frequency on thirteen services, adding 190,000 extra seats, reflects Shannon Airport’s growing popularity as a vital gateway for European, UK, and transatlantic travel. We are committed to providing a seamless experience from the moment passengers arrive.” The new summer schedule is supported by a comprehensive advertising campaign targeting audiences across Ireland through TV, radio, press, YouTube and social media advertising. Additionally, an enhanced Shannon Airport mobile app is now available to download on the Apple App Store and Google Play. The App offers real time flight status updates, an augmented reality feature to measure cabin bags, and a pin your car feature to help locate your car in the airport car park on your return.
airport
Mar 31, 2025
Oakland International Airport’S Digital Destination Guide
Airport world
Oakland International Airport’S Digital Destination GuideInteractive destination maps have helped Oakland International Airport (OAK) enhance the passenger experience and potentially drive traffic, writes Seth Miller. San Francisco Bay’s OAK is among the growing collection of gateways that have turned to interactive destination maps as a means to boost the airport experience of passengers and potentially drive traffic. The East Bay airport recently deployed FlightPath3D’s WhereWeFly product to help passengers explore the markets served non-stop from the Californian gateway as part of a broader modernisation effort for the facility. “We are always looking for opportunities to improve our travellers’ experiences, even before they arrive at the terminal,” noted Craig Simon, director of aviation at the Port of Oakland, operator of OAK. “Just as we are modernising our facilities to meet the needs of our customers, so are we improving our digital services, including the our new interactive destination map, ensuring passengers have the best information available to inspire their next journey.” Travellers can explore not just the destinations served, but also see details on flight schedules and frequency. A link is included in the search results making it easier than ever to book a trip. At the same time, WhereWeFly is not just a grouping of destinations and schedules for the airport. It also provides an interactive collection of multimedia content to inspire passengers and help plan their adventures. Easily digestible and browsable, and inspired by the latest social media trends the video content can be saved to itineraries and saved for when the trip happens or shared with friends and family in advance of the travel. “FlightPath3D sits at the intersection of flying and passenger infotainment, and we recognise that there is a better way to engage travellers in that process,” explained FlightPath3D president, Duncan Jackson. “By delivering destination data in an interactive manner we’re helping to inspire consumers to take that next trip.” Given that travellers typically spend on parking, retail, and dining services while at the airport, increasing traveller numbers in the terminal links directly to airport revenue. The new platform helps boost that revenue stream by delivering incremental passenger traffic to the airport. The tool can also be used to support airport route development opportunities. It is backed by an integrated FlightPath3D analytics platform, collecting data from the application usage. Airports can report on what travellers are searching for and interacting with the most around destinations, routes, and specific interests. That information – anonymised and aggregated – can be shared with airline partners or other destination marketing organizations to help better target marketing spending. The platform is deployed as a hosted turnkey solution, with FlightPath3D managing route and timetable updates on behalf of the airport. Updates propagate immediately, requiring no ongoing maintenance work from the airports. Additionally, the interface can be customised to match an airport’s branding, seamlessly integrating into its existing website. More than a dozen airports have implemented the system in the past 18 months, according to FlightPath3D. They are joined by a number of airlines who are using the tool for similar purposes. By filtering and managing the data displayed airlines and airports alike can boost their passenger satisfaction and traveller numbers.
airport
Mar 31, 2025
Positive Year Of Growth For Munich Airport
Airport world
Positive Year Of Growth For Munich AirportMunich Airport and its subsidiaries enjoyed a successful 2024, recording a net profit of €64 million – more than double the previous year. Boosted by the strong growth in passenger numbers and flight movements, group revenue rose to a new record of more than €1.6 billion. At €195 million, operating earnings before interest and taxes also increased significantly compared to the previous year (€115 million). A total of 41.6 million passengers passed through the airport last year – 4.5 million more than in 2023. The number of take-offs and landings increased by eight percent with more than 327,000 flight movements. This made the Bavarian air traffic hub the fastest-growing airport in Germany in 2024. Airline seat load factor reached a new record level of 82%. The cargo sector also developed positively in 2024: air freight volumes went up by 11% to around 308,000 tons. Especially the increase in long-haul traffic contributed to the growth in cargo. Jost Lammers, CEO of Munich Airport: “This success is based on the continuing high demand for air travel, the outstanding commitment of our employees and the attractiveness of our airport. “By expanding our route network and adding new long-haul destinations, we have been able to further consolidate Munich Airport’s importance as a premium European hub. A strong financial performance enables us to continue investing in sustainable infrastructure and creating new jobs.” The positive development in traffic figures was primarily due to dynamic growth in European and intercontinental traffic. Flights to destinations in Europe and the countries bordering the Mediterranean recorded an increase of twelve percent. Long-haul traffic grew even more strongly, increasing by 17%. In 2024, passenger numbers reached 87% of the pre-crisis level. This development was driven by hub traffic – transfer volumes were up 42%, reaching 95% of the pre-crisis level. Munich Airport’s route network comprised 224 destinations in 66 countries. Lammers added: “The growth in traffic at Munich Airport underlines the enormous importance of the Munich hub for the economy and population of the Free State of Bavaria and far beyond. “We have also invested around 300 million euros in our airport in 2024 – this primarily benefits the local economy, suppliers and the Free State as a whole.”
airport
Mar 25, 2025
New F&B Outlets At Dublin Airport Already Proving Popular
Airport world
New F&B Outlets At Dublin Airport Already Proving PopularDublin Airport believes that passengers passing through its facilities this spring are in for a treat following the unveiling of four new and improved food and drink outlets. Over recent days, the airport has welcomed the re-opening of the fully revamped Butlers Chocolate Cafe in Terminal 2 airside, the addition of the new The Arthur Guinness Bar in Terminal 1 airside, the re-opening of an enlarged Uppercrust outlet in Terminal 1 landside and the much-awaited re-opening of The Garden Terrace bar in Terminal 1 airside. Aileen Dautry, head of food and beverage at Dublin Airport, enthused: “These new and improved additions are already going down a treat with passengers who are now enjoying more choice and higher standards than ever before. “Butlers is a hugely popular choice in both terminals and this new outlet in Terminal 2 brings more space and choice for passengers. Since The Garden Terrace closed for refurbishment late last year, we’ve been inundated with queries about when it’s going to be back open and passenger feedback has been really positive about the fully revamped outlet. “Also in Terminal 1, the stunning new Arthur Guinness Bar opened just in time for Cheltenham and St Patrick’s Day and the pints haven’t stopped pouring since as passengers enjoy a quiet drink before their flight. “We’re also continuing to roll out improvements landside for airport users with Uppercrust in the Terminal 1 Arrivals Hall having almost doubled in size to meet demand.” More improvements coming As well as offering more food and drink options, Dublin Airport is working closely with our food and beverage partners SSP and KSG to ensure other passenger improvements are being built in to the new and revamped units, including more seating and more charging points, while some outlets are offering self-service kiosks to allow for easy ordering (in addition to traditional till ordering options). In addition, over the coming a string of new outlets set to open up, including a new Pret a Manger, a new Italian restaurant offering pizzas and pasta, a new Korean fried chicken outlet alongside an Asian fast casual concept in Terminal 1. Meanwhile, Terminal 2 is set for a brand-new wine bar at the heart of the departures lounge as well as a traditional Irish bar later this year. Dautry added: “We can’t wait for passengers to see what else we have coming down the line.”
airport
Mar 24, 2025
New Concourse Openings At Hamad International Airport
Airport world
New Concourse Openings At Hamad International AirportHamad International Airport has officially unveiled its new Concourses D and E as part of its latest expansion programme. According to the gateway, both new additions are designed to “further elevate the passenger journey”. They have also raised the Doha airport’s capacity to handle up to 65 million passengers per annum. The Qatar hub notes that the new concourses integrate seamlessly into the existing terminal, introducing cutting-edge technology and enhanced facilities to meet growing passenger demand. Their addition means that DOH’s terminal now spans 842,000 square metres – a 14% increase – while the addition of 17 new aircraft contact gates increases the total to 62, nearly 40% more than before, ensuring greater connectivity, streamlined operations, and significantly reducing bus transfers. DOH’s chief operating officer, Hamad Ali Al Khater, noted: “Our focus is to deliver operational excellence that supports both current demands and future growth. “The opening of Concourses D and E marks a significant milestone in expanding our capacity and enhancing operational efficiency. “This combined development streamlines passenger flow, optimises resource management, and strengthens airline connectivity, ensuring smoother and more efficient passenger services.” While Qatar Airways Group CEO,  Badr Mohammed Al-Meer, said: “Hamad International Airport is more than a gateway, it is a vital pillar of Qatar’s growth and global connectivity. “I am pleased to see this expansion project, with conclusion of both concourses going live, which I have personally been involved with since 2018. While many global airport expansions have faced delays, we are proud to have delivered this major development ahead of schedule. “This achievement reflects our commitment to operational excellence and strategic planning.  This is not just about increasing capacity – it is about strengthening the entire Qatar Airways network, enhancing operational resilience, and supporting Qatar’s economic growth in line with the Qatar National Vision 2030. “This development allows us to meet the evolving demands of global travel while reinforcing Qatar’s position as a leading aviation hub.”
airport
Mar 20, 2025
Hok To Play Key Role In Next Expansion Phase Of Washington Dulles
Airport world
Hok To Play Key Role In Next Expansion Phase Of Washington DullesMetropolitan Washington Airports Authority (MWAA) has selected HOK to design an expansion that will add more than 2.8 million square feet to Dulles International Airport. The expansion will begin with the Tier 2 development, extending beyond the Tier 2 Concourse East currently under construction. The design will include a federal inspection services facility for international travelers, with flexibility to accommodate both narrow- and wide-body aircraft for domestic and international flights in future phases. As part of the overall planning process, HOK will examine all aspects of the airport to enhance operations and elevate the passenger experience to accommodate expected passenger growth. This includes security processing, baggage handling, airline operations, gate requirements and more. “As Dulles International Airport continues to break traveler records, it’s important for the airport to strategically plan its spaces for the future,” said Justin Wortman, regional leader of Aviation + Transportation at HOK. “We’re excited to create a comprehensive plan with MWAA to optimise space at Dulles and accommodates its future needs for airport staff, passengers, airlines, vendors and all other stakeholders.” According to HOK, the design will prioritise both passenger wellbeing and sustainability through thoughtful choices in lighting, acoustics and materials that create a calming environment for all travellers. Sustainable design strategies will reduce energy consumption and long-term operational costs. The design will also celebrate travel in the National Capital Region and honour the architectural significance of Dulles International Airport’s main terminal, designed by Eero Saarinen in the 1960s, while positioning the airport for future growth and innovation. “Early in my career, I led the design of the main terminal expansion at Dulles and developed a tremendous amount of respect for Eero Saarinen and his work,” said HOK’s design principal, Peter Ruggiero. “Its design represents the golden age of aviation, and we’re honoured to build on that legacy and collaborate with the MWAA to transform the airport for the future.” The project will streamline the passenger journey by leveraging the AeroTrain system and other mobility options for efficient terminal navigation. In addition it will include a new central utility plant for airport infrastructure and upgrades to ramp control systems and baggage handling services. “Our design will create an exceptional passenger experience while honoring Dulles’ iconic architecture,” added Susan Klumpp Williams, HOK’s co-CEO and managing principal of its Washington DC studio. “Working with MWAA, we’ll deliver a forward-thinking design that accommodates growth, enhances operational efficiency and creates a sustainable gateway worthy of our National Capital Region.”
airport
Mar 18, 2025
New Retail Concession Programme For San José Mineta International Airport
Airport world
New Retail Concession Programme For San JosĂ© Mineta International AirportSan JosĂ© City Council has approved the selection of two partners, Hudson and Paradies LagardĂšre, to manage a new retail concession programme at San JosĂ© Mineta International Airport (SJC) that will support 50+ local retailers. The collective minimum capital investment of $16.9 million will support a high-quality build-out featuring fresh new looks and integrate new technologies that the airport believes will enhance the passenger experience, increase speed of service and drive sales. Consisting of 12 retail concepts throughout Terminals A and B, the new partners will bring an updated product mix and a refreshed look and feel to the airport’s retail concessions, with new retail outlets opening as early as this year. The new programme features a diverse mix of travel essentials, cafĂ©s and specialty retail, prioritising high-quality products, local merchandise, technology and exceptional customer service. To ensure product freshness, all grab-and-go food will be locally sourced from within Santa Clara County. SJC’s new retail concession programme is expected to generate a minimum of $4.8 million in revenue annually to support airport operations. Prioritising a keen sense of place – focusing on innovation, local flavours, small businesses and a curated product selection – the new programme will include diverse offerings featuring established brands and local businesses, including an almost 50% increase in participation by Airport Concessions Disadvantaged Business Enterprises. Both retail partners committed to support a high-quality buildout with new technology components that are designed to delight customers and drive incremental revenue. “Beyond enhancing revenues that are critical to support airport infrastructure and operations, this new retail programme will bring some of the best of San JosĂ© and our region into our terminals,” said SJC Director of Aviation Mookie Patel. “Having two industry-leading concession operators will improve customer service through healthy competition, lower prices, improved product quality and added choice.”
airport
Mar 14, 2025
World’S Best Airports For Customer Experience Excellence
Airport world
World’S Best Airports For Customer Experience ExcellenceACI World today recognised outstanding customer service at the world’s airports by announcing the winners of its annual ASQ Airport Experience Awards. Among 2024’s winners are Casablanca Mohammed V Airport and Marrakech Menara Airport in Africa; Guangzhou Baiyun, Incheon and Delhi-Indira Gandhi in Asia-Pacific; iGA Istanbul and Rome Fiumicino in Europe; Guadalajara and Quito in Latin-America-Caribbean; Nejran; Salalah Airport and Muscat in the  Middle East; and Hartsfield-Jackson Atlanta, Dallas Fort Worth, and Toronto Pearson in North America. These awards, in partnership with travel technology company Amadeus, celebrated as the benchmark for excellence in airport customer experience, are determined exclusively by passengers. The ASQ Awards are based on the aviation industry’s most comprehensive and trusted global measurement programme for airport experience. This unique programme gathers real-time feedback from travellers through live surveys at airports worldwide. Its rigorous methodology ensures accurate representation of a diverse range of passenger experiences, making it the only survey that enables fair airport comparisons. VIEW the full list of winners ASQ Awards highlights‹ Last year marked a milestone for the ASQ programme, with almost 700,000 surveys filled, and over half of the world’s travellers passing through an ASQ-rated airport, underscoring the programme’s pivotal role in shaping global service standards. A record-breaking 181 ASQ Awards were presented to 95 airports across the globe, recognising their commitment to exceptional passenger experience. The awards covered six different categories – Best Airports by Size and Region; Most Dedicated Staff; Easiest Airport Journey; Most Enjoyable Airport; Cleanest Airport; and Top Airports for Arrivals. The airports to win multiple awards across the different categories included Dakar Blaise Diagne International Airport in Africa;Beijing Daxing and Singapore Changi in Asia-Pacific; Milas-Bodrum and Rome Fiumicino in Europe; Chihuahua and Monterrey in Latin-America-Caribbean; Salalah in the Middle Eastl; and Gerald R Ford and Greenville-Spartanburg in North America. While inductees to the ACI World Director General’s Roll of Excellence – one of the highest honours in the airport industry, recognsing airports that have consistently excelled in service over the past decade – included Alicante–Elche Airport, Beijing Daxing, Copenhagen, Hartsfield-Jackson Atlanta International Airport and Shijiazhuang Zhengding International Airport ACI World’s director general, Justin Erbacci, said:  “In today’s fast-evolving world, where passenger expectations are higher than ever, airports must continually push the boundaries of service to stay ahead. “The 2024 ASQ Awards honor airports that create memorable, seamless experiences that transform the entire passenger journey and help shape the future of air travel.” The 2024 ASQ Awards Ceremony will take place at the ACI World Airport Experience Summit in Guangzhou, China, in September (8-11) 2025.
airport
Mar 10, 2025