Edmonton Airport’S New Sensory Room Provides Calming Retreat For Passengers

Posted: 15 April 2025 | Holly Miles | No comments yet

Edmonton International Airport (YEG) has officially unveiled its new sensory room, an immersive space designed to support passengers with sensory sensitivities, including autism, anxiety and other cognitive or neurodivergent challenges.

Credit: YEG.

Located post-security near Gate 49 in the domestic-international departures lounge, Edmonton International Airport’s new sensory room—developed in partnership with Autism Edmonton—offers a quiet, calming space where passengers can relax away from the busy airport atmosphere.

Inside the sensory room, passengers will find a quiet space with:

“At YEG, we believe airports should be accessible and welcoming for all passengers. We also understand that the airport environment can be overwhelming for some individuals. Working with the guidance of Autism Edmonton, we designed our sensory room to offer respite for neurodivergent passengers, including those with autism, anxiety or other sensory processing challenges. We hope this calming space helps make the travel experience easier and more accessible by providing a soothing environment for passengers to take a break before their flight,” said Carmen Donnelly, Vice President, Passenger Experience & Terminal Operations, Edmonton International Airport (YEG)

“Autistic individuals have repeatedly told us that travel can be an overwhelming experience for them with their sensory system being overloaded with the sights and sounds an airport brings. Plus, the anxiety of the unknown increases the stress a person can have. Thankfully, YEG has been on the Autism/Neurodivergent learning journey with us at Autism Edmonton. We are proud of the team for creating this sensory room. Filled with carefully chosen sensory items, it will be a vital escape for people looking to self-regulate. Autism Edmonton is proud to be part of this endeavour, and we look forward to continuing our partnership with YEG as they (as well as Edmonton and the surrounding area) create autistic and sensory aware spaces,” said Melinda Noyes, Executive Director, Autism Edmonton

This initiative aligns with YEG’s commitment to being An Airport for Everyone, ensuring all travellers feel comfortable and supported throughout their journey. The sensory room officially opened on April 2, World Autism Awareness Day. Recognised by the United Nations, this day highlights the importance of supporting individuals with autism so they can lead full and meaningful lives as part of an inclusive society.

Learn about the variety of programs and services at YEG, including accessibility initiatives at www.flyeia.com/accessibility.

Register for International Airport Review’s ‘Creating accessible airports for all’ webinar taking place on 28 May 2025, to discover the ways airports are ensuring fair and equal access to the magic of air travel.

Register now

Accessibility, Passenger experience and seamless travel

Edmonton International Airport (YEG)

Autism Edmonton

North America

Carmen Donnelly, Melinda Noyes