airport
Mar 06, 2025
Airport world
London Luton Airport (LTN) has become one of the first organisations – and the first UK airport – to achieve certification to the new BSI Kitemark for Service Excellence.
The certification demonstrates the airport commitment to delivering outstanding passenger experience and covers far-reaching aspects including customer satisfaction, innovation, employee engagement, commitment to service excellence, inclusivity and digital services.
LLA achieved the certification following a comprehensive two-stage assessment of its customer service, complaint management and customer experience processes, procedures and performance.
The assessment involved a programme of ongoing review to assess continuing compliance across the airport, which brands itself as LLA.
Neil Thompson, chief operations officer at London Luton Airport, commented: “From our Security, Guest Experience and Airside Operations teams to those working for partner businesses, our people play a hugely important role in delivering a safe, simple and friendly passenger experience to millions who travel through London Luton Airport each year.
“We are extremely proud that LLA is the first UK airport to achieve the ISO Service Excellence Kitemark and it is testament to the hard work and professionalism of our colleagues across the airport.”
In 2024, LLA was crowned European Airport of the Year (10-25 million passengers) by ACI EUROPE in 2024.
LLA was also named Team of the Year (large company) at the 2024 UK Customer Experience Awards, as well as receiving the Gold Award in the Best Customer Experience for Vulnerable Customers category, in recognition of its services for passengers requiring additional assistance.
In January 2025, LLA became the first UK airport to achieve Level 3 in ACI World’s Customer Experience Accreditation programme for its commitment to continuous customer experience improvement.
The last 12 months have seen the airport achieve its highest ever annual customer satisfaction score, with 4 out of 5 passengers rating their experience at LLA as very good or excellent in the aviation industry’s global benchmarking scheme.
The airport’s bespoke, airport-wide customer service initiative, the ‘LLA Way’, provides its employees, along with colleagues from third parties, with a framework of behaviours to ensure a collaborative and caring end-to-end passenger experience.
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Passenger Terminal Today
Kansai Airport Installs Three Rohde & Schwarz ScannersRohde & Schwarz has announced the installation of its 2,000th QPS201 unit at Kansai International Airport (KIX). The project was supported through its local partner Teikoku Sen-I (Teisen).
Teisen was contracted by KIX to install three QPS201 security scanners, which are being used at new checkpoints. The QPS201 uses millimeter-wave technology and AI-based algorithms to meet the regulatory requirements for detecting prohibited items while minimizing false alarm rates.
KIX recently completed an extensive renovation of Terminal 1. As part of this overhaul, the airport’s security screening area has been revamped with new screening equipment, including the QPS201 units.
Read more about the new Terminal 1 at Kansai International here.airport
02 April 2025
INTERNATIONAL Airport REVIEW
Hong Kong International Airport Unveils ‘Treasures Of Western Waters’ Exhibition To Promote Marine ConservationPosted: 2 April 2025 | Gabriel Higgins | No comments yet
The exhibition at Hong Kong International Airport offers an immersive experience on local marine life and conservation, running until 8 June 2025.
Credit: Hong Kong International Airport
The “Treasures of Western Waters” exhibition was launched today at the Arrivals Hall of Hong Kong International Airport (HKIA), aiming to raise awareness of marine conservation. Running until 8 June 2025, the exhibition offers interactive games that immerse visitors in Hong Kong’s western waters, showcasing the region’s rich marine life, including Chinese White Dolphins (CWD), gorgonian coral, oysters, and various fish species. Exclusive souvenirs will also be available.
This exhibition marks the start of a series of activities by Airport Authority Hong Kong (AAHK) to highlight its efforts in enhancing the ecology and biodiversity of the western waters. Future initiatives include educational eco-tours for students and green groups, and a fish restocking exercise on National Fish Releasing Day, 6 June 2025.
Key figures at the launch ceremony included Tse Chin-wan, Secretary for Environment and Ecology; Mable Chan, Secretary for Transport and Logistics; Patrick Lai, Acting Director of Agriculture, Fisheries and Conservation; and Vivian Cheung, Acting CEO of AAHK. Also present were officials from the Marine Ecology & Fisheries Enhancement Funds, AAHK, and the Legislative Council.
Vivian Cheung stated, “HKIA sits on a trove of marine treasures in the western waters. AAHK is committed to balancing airport development with environmental protection, aiming to make HKIA one of the greenest airports in the world.” Secretary Tse Chin-wan highlighted the Government’s commitment to marine ecology, citing the designation of three new marine parks in the past five years, increasing protected marine areas by 1.5 times to over 8,500 hectares.
Secretary Mable Chan noted, “The establishment of the North Lantau Marine Park and the Three-runway System Project demonstrates the Government’s dedication to environmental protection alongside infrastructure development.”
AAHK has long supported marine conservation, partnering with the Agriculture, Fisheries and Conservation Department to establish Hong Kong’s largest marine park, the North Lantau Marine Park, and conducting voluntary marine ecology projects, including fish restocking and artificial reefs.
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Airport development, Biodiversity, Passenger experience and seamless travel, Social responsibility, Tourism
Hong Kong International Airport (HKIA)
Airport Authority Hong Kong (AAHK), Fisheries and Conservation Department
Asia Pacific and Oceania
Mable Chan, Patrick Lai, Tse Chin-wan, Vivian Cheungairport
02 April 2025
Passenger Terminal Today
Athens International Airport Appoints Anemos Consortium For Major ExpansionThe Anemos consortium, consisting of Grimshaw, Haptic, Athens-based K-Studio, Arup, Leslie Jones, Triagonal and Plan A, has been appointed to design the expansion of Athens International Airport (AIA). The project will increase the capacity of the airport from 26 million to 40 million passengers by 2032 through a phased program delivered within a live operational airport environment.
Originally designed and constructed by Hochtief and completed in 2001 ready for the Athens 2004 Summer Olympics, Athens International Airport is the largest airport in Greece, located 20 kilometer from the city center. The expansion project considers the current architectural context of the airport and proposes, within the masterplan brief, extensions and alterations to the main terminal building (MTB) and satellite terminal building (STB). The scope also includes landside and airside updates, aircraft stands, gate seating and commercial areas.
Unifying the existing airport with the new elements is central to the design concept: an airport that reflects the past, present and future of the city. This will be guided and informed by a response to the spirit of Athenian life, the architecture and materiality of Athens, and the celebration of a city that is ingrained with layers of time.
Pragmatic in layout, securing an ease of operations, efficient flows and intuitive wayfinding, a sense of place will pervade, with a rich landscaping strategy, cohesive and natural materials palette, and an infusion of daylight to all parts of the terminal building.
The expansion will also build on AIA’s net zero operations target and whole life carbon commitments, adopting passive design principles, low-carbon structures and materials, modular efficient construction systems, and renewable energy, waste and water systems. The project is targeting a LEED Gold standard.
Running on a north to south axis, the design for the MTB includes a new landside identity to the west. A distinct, repetitive and modular façade, creating a ‘lifted’ internal colonnade, will be defined by stone vertical fins extending across the structure. Intersecting this rhythm will be six new portals – contemporary and light but distinct stone forms – providing an order and scale that will direct and welcome passengers to the new check-in/departures hall. In the hall, the soffit will also be lifted, diffusing daylight deep into the busy transitional space and prioritizing passenger navigation, flow and access.
Two new parts of the design that reflect Athenian culture and heritage are the north and south oculus, which will be destination points and dwelling spaces, extending the existing structure and accessed via active, flowing, rhythmic street spaces, balconies, VIP lounges and commercial zones.
The north oculus will be the primary space, a rich landscaped Mediterranean garden set in a 24.5m-high circular, tiered space – a volume that at once impresses and grounds the experience of the terminal and the city beyond. Entering the northern oculus from airside at ground level, passengers will experience a microcosm of city life – the hospitality of Athens – a memorable moment with an architectural language that flows and leads the eye to specific environments across the MTB.
The south oculus will be a further dwell area, where three terraced levels will be arranged around an atrium space with generous seating and extensive landscaping alongside smaller F&B units to create a unique and memorable experience. Again, through a lifted soffit, daylight will be diffused across the space, providing long views across the terminal and navigation toward the departure gates.
As part of the design proposals, the STB will change function to become a dedicated Extra Schengen facility with significant operational and spatial modifications. Linked to the MTB via a tunnel, the passenger circulation areas of the building will be substantially improved, including the integration of atrium space which, following the principles of the MTB, brings daylight into the function of these spaces, ultimately enhancing the passenger experience.
The strategy for delivery across the terminal buildings emphasizes a program of modification and extension that will be transformative, while minimizing disruption to the existing facilities.
DESIGN TEAM
Client: Athens International Airport
Architect: Grimshaw, Haptic and K-Studio
Engineer:Arup
Retail design consultant: Leslie Jones
Wayfinding: Triagonal
Design management: Plan A
“The Anemos team was brought together by its shared values, approach and purpose and combines deep local knowledge and international expertise in the design and delivery of complex infrastructure and aviation projects,” commented Conor Hoey, Europe aviation business leader, Arup. “As world leaders in aviation design, Arup is proud to bring its advanced approach – integrating energy, digital technologies, sustainability and user-centred design – to the team. This win is a testament to the AIA’s trust in us to support it in reaching its full capacity with a fresh, innovative and passenger-focused experience that will exceed the highest standards of aviation excellence.”
Cormac Deavy, project director and UKIMEA property, science and industry business leader, Arup, added, “I am delighted to be leading the Arup team in providing all the technical and engineering services required to deliver this transformational project, as an integral part of the Anemos consortium. Synthesizing the different technical inputs in an integrated way, while blending the old with the new, will be essential as we deliver this project that has sustainability at its heart.”airport
02 April 2025
Passenger Terminal Today
Fire Closes Heathrow AirportHeathrow Airport has closed due to a fire at a nearby electrical substation, affecting the supply of power to its terminals.
As a result of the closure, over 1,300 flights have already been canceled, consisting of the day’s flights to and from the airport. The knock-on effect may lead to delays and further cancellations over the weekend. Flights that had already departed and were due to land at the airport had to be diverted to other airports.
Selina Chadha, group director for consumers at the UK Civil Aviation Authority, said, “Passengers are advised not to travel to Heathrow at this time and should contact their airlines for the latest flight updates. We appreciate the difficulties that travel disruption causes, and we expect airlines to take all necessary steps to support and assist their passengers during this period of disruption. The Civil Aviation Authority remains in close contact with Heathrow Airport, airlines and the government during this time.”
Tara Spielhagen, CEO of Swiipr, the compensation payment partner of several airlines, said, “It is another day of travel chaos with the closure of Heathrow and over 1,300 flight cancellations. Passengers impacted by the shutdown are unlikely to be eligible for compensation payments if their flight is delayed or canceled, as the fire will almost certainly be considered an extraordinary event.
“We remain on high support alert with all our clients, as under UK regulations airlines still have a duty of care toward passengers who experience significant disruptions, and must provide them with assistance – including the provision of food and drink and accommodation for overnight delays. Many other UK airports are likely to have increased traffic as travel to and from Heathrow spills over.
“Affected airlines will be under pressure to not only reschedule flights but also ensure they are meeting their passengers’ needs and their regulatory requirements. As payment partner to many airlines, including the UK’s largest operator out of Heathrow, we anticipate a large amount of payments for passengers over the coming days. When last year’s global IT outage grounded thousands of flights, we saw a 200% rise in payments to passengers from airlines on the first day alone. ”
In related news, Heathrow recently announced the largest private investment program in its history and confirmed the airport is developing proposals for a third runway to share with the government by the summer of 2025. Click here to read the full story.airport
02 April 2025
Airport Improvement
New General Aviation Facility Taking Shape At Midamerica St. Louis AirportThe facility, being constructed in two phases, will pave the way for international service
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MASCOUTAH, Ill. (April 2, 2025) – MidAmerica St. Louis Airport (BLV) is pleased to announce that work is progressing on a 25,277-square-foot facility, currently under construction, that will enable the airport to process international commercial flights and attract additional aircraft and airlines. The facility, which will house U.S. Customs and Border Protection (CBP), a General Aviation Facility, and a Federal Inspection Station, represents the fourth phase of terminal modifications made by MidAmerica St. Louis Airport to accommodate future passenger growth.
The new facility is being built in two phases. Construction on Phase 4a began in late summer 2024 and is expected to be completed by the end of 2025. The $18.2 million project addresses the documented infrastructure needs of Customs and Border Protection and will include the General Aviation Facility and the exterior of the Federal Inspection Station. Work on Phase 4b, expected to cost approximately $10.9 million, will focus on the interior of the Federal Inspection Station and will complete the 25,277-square-foot facility. The project will feature accessibility improvements, including accommodations for families and companion care. Once complete, the facility will give BLV the ability to process international commercial flights, in addition to general aviation activity.
The construction timeline for Phase 4b is currently being finalized but work is expected to ramp up on that portion of the project while work on Phase 4a is still underway. Funding sources for both phases include FAA grants, community project funding, state funding, passenger facility charges and required local match. Holland Construction Services is serving as the general contractor for both phases.
“This expansion project marks a significant milestone in our plans to continue to grow the number of passengers flying out of MidAmerica St. Louis Airport, while simultaneously working to increase the number of destinations and flights available for travelers in the future,” said St. Clair County Board Chairman Mark Kern. “It is providing good-paying jobs for the community and economic benefits for St. Clair County, as we work to help meet the demand for expanded international commercial air service for underserved areas throughout the Metro East and the broader St. Louis region.”
Darren James, Director of MidAmerica St. Louis Airport, added, “The project will expand service offerings and increase airline competition by facilitating new international entrants into the regional market. We have worked closely with the CBP to ensure the facility is designed to meet existing requirements and anticipated needs.”
Work on Phase 4 of the airport’s terminal expansion plan is advancing as passenger enplanements on flights into and out of BLV, via Allegiant, continue to grow. The airport offers nonstop flights year-round or on a seasonal basis to a variety of popular destinations served by Allegiant, including Destin/Ft. Walton Beach, Ft. Lauderdale, Ft. Myers/Punta Gorda, Gulf Shores, Jacksonville, Knoxville, Las Vegas, Myrtle Beach, Orlando/Sanford, Sarasota/Bradenton, Savannah, and Tampa Bay/St. Pete.
Phase 4a and 4b are the latest developments in a series of expansion and modification projects made at MidAmerica St. Louis Airport over the past few years to accommodate continuing passenger growth. In June 2023, MidAmerica St. Louis Airport completed work on a $34 million terminal expansion project and opened it for use. The 42,000-square-foot expansion nearly doubled the size of the existing terminal and includes a variety of amenities that are enhancing the experience for those traveling through MidAmerica St. Louis Airport. Phase 3 of the terminal project, which included additional renovations to the existing terminal and enhancements to the curbside drop off area outside the terminal, was completed in spring 2024. Additionally, a $37.7 million investment to add nearly 3,100 linear feet of new Taxiway Lima pavement and a new Taxiway Bridge over Crooked Creek was completed in the summer of 2023. The project provides airfield access to an aviation business park on the south side of MidAmerica St. Louis Airport that is anchored by Boeing’s $200 million, 300,000-square-foot production facility where the company will build the MQ-25 Stingray, the Navy’s first operational, carrier-based, unmanned, aerial refueling aircraft.
To learn more about MidAmerica St. Louis Airport, visit flymidamerica.com.
About MidAmerica St. Louis Airport
MidAmerica St. Louis Airport is located in Mascoutah, Illinois, in the eastern portion of the St. Louis metropolitan area. Passenger service to a variety of popular destinations is offered by Allegiant. Major multimodal rail and inland port centers are located within 22 miles of the airport, which also enjoys easy access to five interstate highways via I-64. With parallel runways of 8,000 and 10,000 feet, the airport can handle simultaneous take-offs and landings in all conditions, minimizing delays. It has an annual capacity of 200,000 operations. Tenants include Boeing, which has a manufacturing facility at the airport and North Bay Produce, an international, grower-owned, year-round, fresh produce marketing and distribution cooperative headquartered in Traverse City, Mich. MidAmerica is a Joint Use Airport partnering with Scott AFB, the home to US Transportation Command, a multi service organization, and Air Mobility Command, the USAF’s component command for airlift. MidAmerica and the 375th Air Mobility Wing operate Scott AFB/MidAmerica St. Louis Airport.airport
02 April 2025
INTERNATIONAL Airport REVIEW
The Future Of Passenger Experience: Industry Leaders Set To Discuss Airport Innovation In MadridPosted: 2 April 2025 | Gabriel Higgins | No comments yet
Join industry leaders on 9 April 2025 in Madrid for an exclusive briefing on airport innovation and enhancing the passenger experience. Limited complimentary passes available.
As the aviation industry adapts to increasing passenger demands and technological advancements, experts from across the sector will gather in Madrid for the International Airport Review Breakfast Briefing on 9 April 2025, during the Passenger Terminal EXPO. The event will explore how airports, airlines, and ground handlers are rethinking traditional operations to improve efficiency and enhance the passenger journey.
Senior professionals and decision-makers will examine pressing industry challenges and explore innovative solutions, including:
Rewriting the passenger experience – The role of AI, automation, and self-service technology in streamlining airport operations and enhancing passenger satisfaction.
Baggage innovation – How airlines are leveraging mobile technology to improve baggage tracking and repatriation, turning a major operational challenge into an opportunity for customer service.
Optimising airport resources – As global passenger numbers continue to rise, industry leaders will discuss strategies to enhance efficiency, infrastructure, and resilience.
The panel will feature top professionals who have been instrumental in shaping modern airport operations:
Date: Wednesday, 9 April 2025
Time: 07:30 – 09:00 CET
Venue: Hotel AC Madrid, Feria (Located near IFEMA, the Passenger Terminal EXPO 2025 venue)
This briefing provides a platform for industry leaders to engage in meaningful discussions, share knowledge, and explore how airports can evolve to meet the expectations of the 21st Century passengers.
For those interested in attending, limited complimentary passes are available for senior professionals. Register for a free pass
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Airport construction and design, Airport development, Artificial intelligence (AI), Baggage handling, Digital transformation, Operational efficiency, Passenger experience and seamless travel, Sustainability
Philadelphia International Airport (PHL)
InterVISTAS Consulting, Los Angeles World Airports (LAWA), Matarat Holding, SITA AT AIRPORTS
Europe
Amal Hejles, Api Appulingam, Kirk Goodlet, Nicole Hogg, ourtney Mooreairport
02 April 2025
Airport Improvement
Inter Airport 2025 Lands In October – With Its Celebratory 25Th EditionPremier event for the airport community – from the industry’s trusted partner
inter airport Europe, where the next era of airport innovation takes off, returns to the Munich Messe in Germany this October (7-9, 2025). The premier event which unites the global airport community, is ideally timed as airports globally progress with bold expansion plans, paving the way for tomorrow’s air transport hubs.
This 25th edition will showcase the latest breakthrough technologies – all designed to empower airports. In 2023, the event welcomed more than 14,000 attendees, of whom over 7,500 were trade visitors and some 430 exhibitors from 37 countries.
With more than 220 exhibitors already committed, including ADB Safegate (airport systems), CEIA S.p.A (metal detectors), ITW GSE (ground power units), TKH Airport Solutions (airfield lighting), Weihai Guangtai Airport Equipment Co plus refuelling equipment suppliers JM Enterprise and ELAFLEX HIBY GmbH, this is set to be a milestone 25th event. Sixteen companies have committed to showing products for the first time, to date.
From AI-powered automation, including biometric kiosks, self-service check-ins, smart baggage handling and predictive maintenance tools, to environmentally friendly advancements such as solar-powered terminals, ultra-fast EV charging stations, energy-efficient infrastructure and hydrogen hubs – airports are evolving faster than ever to meet future demands.
In parallel, the airport customer experience is reaching new heights with advances like robot assistants, helping airport operators and contractors deliver a safer working environment for ground handling personnel. VIP lounges, cloud-based solutions, augmented reality navigation and personalised duty-free shopping meanwhile are redefining the passenger journey like never before.
“Against this backdrop of escalating innovation and advances in airport security, we are very excited to deliver inter airport Europe this autumn,” said Polly Magraw, Portfolio Director Transport and Infrastructure at event organisers RX Global. “We are delighted to be celebrating the event’s 25th edition and are proud to be the onlyinternational event covering the whole spectrum of airport operations, airside and landside, from curb side to take off.”
“inter airport Europe attendees can look forward to a new programme of networking opportunities, including a free to broad attend conference agenda across the three days, complemented by a hosted buyer programme for airports looking to source new equipment,” she added.
Aviation PR consultancy, The Emerald Network, has been appointed to handle external PR for inter airport Europe 2025.
inter airport Europe returns this
October for its 25th edition
Editor’s note
inter airport Europe is a must attend event for the global airport industry, an exhibition and seminar event targeting airport operators looking to source airport equipment, technology and services for ground handling, terminal operations, airport IT and airport design.
The show has always attracted an international audience, offering in-depth perspectives on new and emerging technologies that will help airports streamline their infrastructure, systems, and processes whilst meeting rising costs and compliance, in line with the United Nations’ commitment (backed by 145 countries) to meet net zero carbon emissions by 2050.airport
02 April 2025
Airport Improvement
Indy Airport Looking Ahead To Summer TravelSpring Break delivers more for the record books in IND history
INDIANAPOLIS (April 2, 2025) – As Spring Break 2025 is coming down the home stretch, the Indianapolis International Airport (IND) looks back on the first quarter of this year and ahead to the summer travel season with additional flights, new routes, and a big travel event in the forecast.
“We had an amazing year in 2024 with a new record of more than 10.5 million people traveling through the Best Airport in North America, and we’re looking forward to 2025 being another big year – and maybe even bigger with the addition of the Aer Lingus nonstop transatlantic flight to Dublin, Ireland launching on May 3,” said Indianapolis Airport Authority Executive Director Mario Rodriguez.
Looking back on the first quarter of 2025, the Indy airport added another Spring Break date to its record books on March 14 as the sixth biggest passenger air travel day, and March 28 as the eighth busiest passenger air travel day in the Indy airport’s history. Three other March 2025 Spring Break days made it into the Top 15 busiest days ever. Allegiant Air celebrated its 10th anniversary at the Indy airport earlier this year, Spirit Airlines launched seasonal service from Indy to New Orleans just in time for Mardi Gras, and Frontier Airlines launched two new nonstop routes in March to Atlanta and Tampa.
Additionally, Southwest Airlines launched the diligently sought-after nonstop flight from Indianapolis to Nashville in March. And on March 26, American Airlines announced a new international nonstop flight to Punta Cana in the Dominican Republic launching Dec. 6 – and bringing the number of nonstop flights out of Indy to an all-time high of 53.
Although Spring Break 2025 is close to wrapping up for the year, there are still anticipated heavy traffic days left ahead for travelers, especially from April 4 – 6. Delta Air Lines added nonstop roundtrip flights to Orlando as a special Spring Break service on April 5 and April 12.
International Flights
As the Indy airport moves into late spring and early summer, Hoosier travelers can look forward to two additional nonstop international flights – with one particularly taking the spotlight.
Air Canada, will reinstate its service from Indy to Toronto, Canada, on May 1, offering nonstop daily flights in May and then offering twice daily flights during the summer months (June through September).
Aer Lingus will launch the most anticipated route of the year on May 3 as the Indy airport’s new transatlantic, nonstop flight to Dublin, Ireland, will make its inaugural debut. This route will also connect seamlessly to 20 destinations beyond Dublin to major cities in Europe and the United Kingdom, such as Paris, London, Frankfurt, Rome and Amsterdam.
Domestic Flights
Starting on April 3, Southwest will offer a schedule change to its San Diego seasonal nonstop, now operating daily flights through the end of October for the first time since 2019.
Next up, Spirit will launch several nonstop flights out of Indianapolis in May to Atlanta (May 7), Charlotte and Dallas Ft. Worth (May 8) and Los Angeles (May 9). Delta also will launch its nonstop inaugural flight from Indy to Austin on May 7. Allegiant will follow with a new year-round nonstop twice-weekly flights to Portland beginning May 23.
The summer will wrap up with a new Southwest flight to Chicago Midway on Aug. 5, operating nonstop twice daily, and Spirit will launch a new nonstop flight to LaGuardia (LGA) with service four times per week beginning Sept 5.
“IND is working with our airline partners to ensure Hoosiers are getting to where they want to go, with more nonstop routes than ever (53 in total), specialty flights, and schedule adjustments to better accommodate Central Indiana travelers,” said Megan Carrico, IAA senior director of public affairs. “And that’s going to make for a great summer travel season, and very likely another record-breaking travel year for us.”
To explore all nonstop flights available, visit the Flight Map on the IND Flights page.airport
02 April 2025
Airport Improvement
Denver International Airport Welcomes Contour AirlinesContour becomes DEN’s 27th passenger carrier
Inaugural Contour Airlines flight landing at Denver International Airport.
DENVER – April 2, 2025 – On Tuesday, April 1, Denver International Airport (DEN) welcomed Contour Airlines as its newest carrier with the inauguration of flights to Moab, Utah (CNY). Contour will also provide service to Vernal, Utah (VEL) beginning April 2. Both Moab and Vernal are new destinations for DEN.
“We are pleased to welcome Contour Airlines as DEN’s newest carrier,” said DEN CEO Phil Washington. “DEN’s connectivity continues to be enhanced with additional destinations, including to rural and mid-sized cities in the growing Rocky Mountain West.”
Contour is now the 27th carrier offering scheduled passenger service at DEN. Service to Moab will operate daily, and service to Vernal will operate five days per week; both markets will have year-round service from DEN.
“We’re thrilled to open Denver as a new hub to support our Essential Air Service routes to Moab and Vernal,” said Ben Munson, Contour Airlines President. “Our new interline partnership with United offers passengers’ seamless connectivity to the rest of the United network and underscores our commitment to linking small communities to the national air transportation system.”
Contour will operate the new flights with 30-seat Embraer ERJ-135 aircraft.
Ribbon cutting with DEN and Contour Executives for the airline’s inaugural flight from DEN.airport
02 April 2025
Passenger Terminal Today
Point Security To Market Liberty Defense’S Hexwave To Us AirportsLiberty Defense has entered a strategic non-exclusive distribution agreement with Point Security Inc., based in Lexington, North Carolina, to introduce the Hexwave walkthrough people screening system to US airports.
Point Security has 30 years of experience in the sale, rental and service of checkpoint security equipment.
As part of the distribution agreement, Point Security will add the Hexwave system, which uses AI and machine learning to detect weapons and other threats in real time, to its security equipment and services portfolio.
Hexwave has received a formal equipment authorization approval from the US Federal Communications Commission. Read more about it here.airport
02 April 2025Passenger Terminal Today
Mumbai Airport To Fund Rs10,000 Crore Infrastructure With Updated Passenger FeeAs part of its airport facilities modernization strategy, Mumbai International Airport Limited (MIAL) has suggested that a user development fee (UDF) of Rs325 (US$3.80) be paid to the Airport Economic Regulatory Authority (AERA) for departing domestic passengers and Rs650 (US$7.60) for departing international travelers to enable MIAL to undertake infrastructure development and technological enhancement projects at Chhatrapati Shivaji Maharaj International Airport (CSMIA).
Over the next five years, the airport will invest Rs10,000 crore (US$1.2bn) in the creation of airport infrastructure and recover a total revenue of Rs7,600 crore (US$890m) from an expected 229 million passengers, which represents a balanced approach in revenue recovery. The new tariff structure proposes to strategically shift the revenue mix, with an increase in UDF and a 35% reduction in landing and parking charges. This proposal reportedly aligns with the tariff structures of other major airports in India and will enhance revenue stability and improve the overall passenger experience.
To create a next-generation airport experience, CSMIA is advancing several transformational projects. The first is the Terminal 1 redevelopment, which is intended to ensure structural integrity, capacity and seamless travel for aging Terminals 1A (more than 30 years old) and 1B (more than 60 years old). This will introduce infrastructure, expand capacity and enhance passenger facilities, ensuring sustainability for decades.
Second, Terminal 2 (T2) will integrate technologies such as self-baggage drop systems, CTIX hand baggage screening and full-body scanners to streamline security checks and improve passenger flow. Additionally, upgrades to airside infrastructure – such as runway maintenance and improvements on the apron and taxiway – are projected to make aircraft movement more efficient and improve flight operations.
Alongside these updates, CSMIA is embracing next-generation digital innovations including e-gates (DigiYatra initiative), FTI-TTP and IoT-driven solutions. Finally, the airport is transitioning to electric vehicles, enhancing energy-efficient operations, strengthening water conservation measures and accelerating efforts to achieve net zero emissions by 2029.
MIAL’s proposal attempts to offset this change and mitigate the impact on passengers by simultaneously reducing airline landing and parking charges by about 35%, to strike a balance between infrastructure enhancement and sustaining airport operations. This reduction is expected to positively affect airfares from Mumbai, enabling airlines to manage costs more efficiently and maintain competitive ticket prices.
The current yield per passenger (YPP) at CSMIA stands at Rs285 (US$3.35). The proposal submitted to AERA aims to revise the YPP to approximately Rs332 (US$3.90), representing an 18% increase, in line with a consultation paper issued by AERA on March 10, 2025.
So far, MIAL has not levied domestic passenger UDF. Yet, it has achieved the conversion of 54 conventional vehicles to EVs and the introduction of 47 new EVs, with plans to deploy 60 more; regular annual pre- and post-monsoon runway maintenance, including a major resurfacing project for the secondary runway (14/32) in 2024 and runway 09/27 in 2020; and the introduction of a vertical-axis wind turbine and solar PV system.
Other key previous improvement initiatives include the Domestic-to-Domestic Transfer Facility at T2, the new Taxiway Z to improve on-time performance and support sustainable airport operations, introduction of e-gates to manage congestion at entry to the terminal, free inter-terminal coach transfers and FASTag-enabled parking, among other passenger-centric advances.
In related news, CSMIA recently expanded its digital gateway program, increasing the number of entry e-gates from 24 to 68. Click here to read the full story.airport
02 April 2025INTERNATIONAL Airport REVIEW
London Heathrow Airport Warned Of Power Supply Vulnerabilities Days Before Major Outage Disrupted 300,000 PassengersPosted: 2 April 2025 | Gabriel Higgins | No comments yet
MPs were told that London Heathrow Airport’s power issues were raised just days before a major outage, affecting 300,000 passengers and costing airlines £100 million.
London Heathrow Airport (LHR) bosses were warned about vulnerabilities in the airport’s power supply just days before a major outage, UK MPs have heard. The power failure, which occurred on 21 March following a fire at an electricity substation in west London, led to the closure of Europe’s busiest airport for a day, affecting nearly 300,000 passengers. Over 1,400 flights were cancelled or diverted, costing airlines an estimated £100 million in lost revenue and passenger care expenses.
Nigel Wicking, Chief Executive of the Heathrow Airline Operators’ Committee (HAOC), told MPs that he raised concerns about the airport’s power resilience on 15 March, after cable thefts disrupted power to runway lights. Wicking emphasised that the airport should have addressed the issue urgently, stating that Heathrow’s Terminal 5 could have been operational by late morning on the day of the outage to resume repatriation flights. However, Heathrow’s Chief Executive, Thomas Woldbye, defended the decision to close the airport, calling it “disastrous” to keep it open. Woldbye explained that continuing operations would have stranded tens of thousands of passengers with no way to accommodate them, while also posing safety risks due to downed fire surveillance and CCTV systems.
The outage also caused significant communication problems, with Wicking noting that a Teams call to provide updates to those affected was “maxed out” with 1,000 participants. This raised further concerns about Heathrow’s infrastructure, especially given its status as one of the most expensive airports globally, where airlines and passengers expect high-quality service and resilience.
Wicking argued that resilience should have been a priority, saying, “It is the most expensive airport in the world with regard to passenger challenges,” and that Heathrow should have the best service and infrastructure. He also revealed that a 2018 review of Heathrow’s resilience had not been shared with airlines, questioning the transparency of airport management.
The disruption was felt beyond passengers, with businesses in west London and the UK economy suffering millions in losses. British Airways (BA) alone incurred tens of millions in costs. Passengers also experienced emotional distress, missing important events like weddings and funerals due to flight cancellations.
The committee plans to question officials from National Grid and Scottish and Southern Electricity Networks about the role of the local grid in the incident. MPs will seek clarity on how the airport’s infrastructure failed, whether the risks were recognised, and how Heathrow coordinated with other airports to accommodate diverted flights. They will also ask about plans to compensate affected passengers and stakeholders.
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Aeronautical revenue, Air freight and cargo, Airlines, Airport construction and design, Airport crisis management, Airport development, Airport leadership, Airside operations, Economy, Operational efficiency, Passenger experience and seamless travel, Passenger volumes, Terminal operations, Workforce
London Heathrow Airport (LHR)
British Airways (BA)
Heathrow Airline Operators' Committee (HAOC)
United Kingdom and Ireland
Nigel Wicking, Thomas Woldbyeairport
02 April 2025Passenger Terminal Today
Video: Leeds Bradford Airport Details Terminal Expansion DesignLeeds Bradford Airport (LBA) has released a video and new CGI visuals to showcase its transformative £100m (US$130m) terminal expansion.
The major redevelopment, set to be completed in time for the summer 2025 holidays, is designed to elevate passenger experience while reinforcing the airport’s commitment to sustainability and regional economic growth.
The new departure lounge, designed for optimal passenger comfort, will feature enhanced seating areas and an improved retail and dining offering. The terminal’s exterior is a contemporary design; the new baggage reclaim area has been designed to streamline to arrivals process for travelers; and the upgraded passport control area will incorporate updated security technology, to provide a “smoother and more secure journey for all passengers”. Once complete, the new terminal extension will complement the existing facilities, providing a gateway to over 80 destinations worldwide.
The first phase of the regeneration project is scheduled for completion this summer, at which point guests will be welcomed into the new terminal extension. Following this, attention will shift to phase two of the project, which focuses on redeveloping the existing terminal to further enhance the airport’s overall infrastructure.
John Cunliffe, commercial director at LBA, commented, “We’re excited to share the new video and visuals that offer passengers a preview of what’s to come at the airport. Our transformative terminal expansion is not only about creating a modern, comfortable airport experience for travelers but also about building a sustainable future for travel in the region. With construction progressing on schedule, we look forward to welcoming passengers to our upgraded facilities this summer.”
In related news, LBA first unveiled its Vision 2030 strategy in August 2024. It will be backed by £200m (US$256m) in private investment and create up to 5,500 new jobs. Click here to read the full story.airport
02 April 2025Passenger Terminal Today
Hamad Airport Completes Concourses D And E Ahead Of ScheduleHamad International Airport (DOH) has unveiled its Concourses D and E, increasing its capacity to over 65 million passengers annually and marking the culmination of the airport’s development plan.
The expansion project began in 2018, and this most recent milestone represents the final phase of a transformational journey initiated in 2022 with the unveiling of the Orchard, a 6,000m2 indoor tropical garden.
The new concourses integrate into the existing terminal, introducing technology and enhanced facilities to meet growing passenger demand. The terminal now spans 845,000m2 – a 14% increase – while 17 additional aircraft contact gates increase the total to 62. This is intended to ensure greater connectivity, streamlined operations and reduced bus transfers.
The new concourses feature self-boarding systems. Smart technology enables swift document verification, reduces wait times and ensures smooth transitions from terminal to aircraft.
The expansion of DOH with Concourses D and E significantly strengthens connectivity for passengers and airlines. With increased gate capacity and optimized flight operations, the airport can accommodate a greater number of international carriers and offer more direct routes to key global destinations.
A wider selection of premium retail outlets and global dining brands enhances the leisure experience with ergonomically designed seating. With the D&E Expansion, Qatar Duty Free will unveil more than nine new retail outlets and food and beverage (F&B) venues, increasing the airport’s retail space by 2,700m2.
Concourses D and E have been designed to meet GSAS 4-Star Design & Build Certification and aim for LEED Gold Certification. The development incorporates energy-efficient systems, water management solutions and optimized thermal comfort strategies.
Accessibility is also a core focus, with universal design principles and features such as hearing loops, barrier-free pathways, spacious seating areas and dedicated assistance services.
Badr Mohammed Al-Meer, CEO of Qatar Airways Group, said, “DOH is more than a gateway; it is a vital pillar of Qatar’s growth and global connectivity. I am pleased to see this expansion project, with the conclusion of both concourses going live, which I have personally been involved with since 2018. While many global airport expansions have faced delays, we are proud to have delivered this major development ahead of schedule. This achievement reflects our commitment to operational excellence and strategic planning. This is not just about increasing capacity – it is about strengthening the entire Qatar Airways network, enhancing operational resilience and supporting Qatar’s economic growth in line with the Qatar National Vision 2030. This development allows us to meet the evolving demands of global travel while reinforcing Qatar’s position as a leading aviation hub.”
Hamad Ali Al Khater, chief operating officer at DOH, added, “Our focus is to deliver operational excellence that supports both current demands and future growth. The opening of Concourses D and E marks a significant milestone in expanding our capacity and enhancing operational efficiency. This combined development streamlines passenger flow, optimizes resource management and strengthens airline connectivity, ensuring smoother and more efficient passenger services.”
In related news, Doha’s Hamad International Airport was recently named World’s Best Airport in the Skytrax World Airport Awards 2024, held at Passenger Terminal Expo in Frankfurt, Germany, on April 17, 2024. For more top insights into what it takes to create an award-winning airport, read Passenger Terminal World’s exclusive feature, How to secure a Skytrax Airport Award, here.airport
02 April 2025Airport world
Airport World 2025, Issue 01VIEW THE ISSUE HERE
DOWNLOAD THE ISSUE HERE
Airport profile: Pittsburgh
Special report: Autonomous Vehicles
Tech Talk: IT Trends & Digital Twins
Plus: Planning & Design; Customer Service & Sustainability
Making headlines
Editor, Joe Bates, reflects on a milestone anniversary for Airport World and the new technology theme of this issue.
This year is a significant one for us as it marks the 30th anniversary of Airport World, and we note the milestone with our new banner of ‘Proudly Serving the Airport Industry for 30 Years’.
I may not have been here at the very beginning as I didn’t join the magazine until late 2000, but it’s fair to say that we have witnessed and reported on the transformation of airports over the last three decades into the more customer service focused, technology embracing, environmentally aware and commercially astute businesses that we see today.
There have, of course, been many ups and downs for airports over our 30-year journey, including the all-time lows of 9/11 and the COVID-19 pandemic which brought global air travel to a standstill.
The recent power outage at an electrical substation close to London Heathrow that forced the UK hub to close for the best part of a day, causing travel disruption across the globe, provided yet another example of the vulnerability of airports and aviation to events outside of their control.
However, for every low there have been a thousand highs, whether that be new airport openings, reporting on acts of outstanding customer service, showcasing IT innovation, celebrating the best in airport design, or featuring pioneering sustainability initiatives.
I also still look back with fondness at some of the more quirky stories we have run over the years, covering topics such as airport mascots, the birth of airport hotels, the world’s tallest air traffic control towers, pet hotels, and using herds of goats, sheep and llamas to graze on grass in hard to mow parts of the airport!
We will, naturally, continue to cover all that is great and good about airports and aviation this year, starting with this ‘new technology’ themed first issue.
The themed section contains features about autonomous vehicles; airport IT trends; emerging technologies; Dallas Love Field’s 3D LED holographic signage fan displays; and the benefits of digital twins.
Pittsburgh International Airport is our lead airport feature, which has earned itself a reputation for being one of the most innovative gateways in the United States.
Elsewhere in this issue, we have articles about the winners of ACI World’s 2024 ASQ Airport Experience Awards; global design trends; the latest sustainability news from airports across the world; and building design resilience into all new facilities at Amsterdam Schiphol.
We round the issue out with features about Perth Airport’s ambitious A$5 billion investment programme; our regular ‘people matters’ column; industry association news; and report on the Q1 news from airport suppliers in our new ‘business exchange’ section.
Hopefully, there will be more new features to come later in the year as we begin life as an independent title.
I have to admit that no longer being the official publication of ACI World is a big one for us, but let me assure you that we remain on good terms with them and will continue to feature ACI World news in the magazine.
You also have my word that we begin 2025 with a renewed enthusiasm to continue highlighting and promoting the best in airport operations, best practices and sustainable growth, the latter principally through reducing carbon emissions and embracing new technology and infrastructure.
It is a milestone year for Airport World and I, for one, have no doubt that we will continue to deliver the same quality editorial in 2025 and beyond that we given you for the last 30 years.airport
02 April 2025Airport Improvement
Alstom Signs A Seven-Year Contract Extension To Operate And Maintain John F. Kennedy International Airport’S Airtrain In New YorkWith nearly 25 million passengers carried last year, the JFK AirTrain is a vital part of the Port Authority of New York and New Jersey’s (PANYNJ) efforts to reduce traffic congestion at the airport
Alstom has designed and built the JFK AirTrain and has been providing operations and maintenance services for it since 2003
The contract extension with PANYNJ is valued at approximately $518 million USD (approximately 479 million euro)
Over 230 Alstom employees will be retained to support the APM System.
1 April 2025 – Alstom, global leader in smart and sustainable mobility, has signed a contract extension with the Port Authority of New York and New Jersey (PANYNJ) to provide operations and maintenance services for JFK International Airport’s AirTrain for the next seven years. The contract extension is valued at approximately $518 million and includes an option for three additional years.
The JFK AirTrain is a crucial part of reducing traffic congestion around the airport. The system connects all passenger terminals to airport parking lots, the hotel shuttle pick-up area, the rental car center, and NYC’s public transportation network at Jamaica and Howard Beach Stations, where passengers and airport employees can connect with the subway, the Long Island Railroad, and public buses.
Under the agreement, Alstom will be responsible for ensuring the AirTrain is running twenty-four hours a day, seven days a week, and for maintaining the vehicle fleet, station doors, guideways, power distribution systems, car wash, signalling system and facilities. The fleet is composed of 32 automated light metro trains, which range in size from one to four cars based on passenger demand, serving nine stations.
“We are proud of our ongoing partnership with the Port Authority of New York and New Jersey and JFK International Airport,” said Michael Keroullé, President of Alstom Americas. “Since 2003, our industry-leading airport system has safely and reliably transported millions of travellers and employees between terminals. As JFK’s partner of choice, Alstom is excited to support the modernization and expansion of AirTrain service at one of the world’s busiest airports.”
“As we extend our partnership with Alstom, we strengthen our commitment to providing world-class service for the millions of travellers who rely on JFK Airport’s AirTrain each year,” said Teresa Rizzuto, General Manager of JFK International Airport. “This long-standing collaboration goes beyond operational efficiency; the AirTrain plays a key role in reducing traffic congestion and enhancing connectivity for passengers. The Port Authority looks forward to continue working with Alstom on JFK AirTrain, a critical piece of JFK’s infrastructure, and one that also fosters sustainability, local job creation, and community development. We also encourage all of our customers to consider using JFK AirTrain to avoid construction-related traffic while we rebuild the airport.”
A highly reliable system, firmly rooted in its community
Last year, nearly 25 million passengers rode the JFK AirTrain, with an average daily ridership of more than 68,000 travellers and airport employees. To accommodate the high passenger volumes, the system operates 24/7, 365 days a year, and Alstom’s operations and maintenance teams ensure high performance, delivering an average system availability of 98.56% in 2024. Full automation of the system provides improved safety, high reliability, higher capacity with shorter headways between trains, and lower maintenance costs. The project will retain over 230 employees, including 59 customer service agents to provide assistance to passengers.
As part of its commitment to the local community, the Alstom JFK Service Delivery Center provides job seekers with past involvement in the criminal justice system access to job opportunities through its participation in the Council for Airport Opportunity’s Office of Second Chance Employment (OSCE), an initiative sponsored by PANYNJ.
In addition, the JFK Alstom team partnered with Workforce One and Grant Associates to collaborate with the Career and Technical Education (CTE) Industry Scholars Program, which supports High School students’ pursuit of advanced postsecondary education and career aspirations through valuable hands-on experience. Forty promising students participated in the program since the fall of 2021. Alstom is also committed to growing and nurturing Minority and Women Owned Business (MWBE) participation at this site. Last year the company spent $7 million with local MWBEs. Alstom is also working with the JFK Redevelopment Team to host a series of workshops aimed at mentorship and inclusion for our local MWBEs.
A world leader in Operations and Maintenance
Alstom’s FlexCare Operate portfolio covers the full spectrum of customer needs, including operations for all types of fleets and maintenance for the full transit system. Its customers benefit from reduced operating costs and increased operational efficiencies through technologies and best practices based on over 40 years of experience operating and maintaining trains and systems. With over 25 active operations and maintenance projects worldwide, Alstom is a trusted partner in helping transit authorities and communities achieve their mobility goals.airport
01 April 2025INTERNATIONAL Airport REVIEW
Iata Urges Urgent Reform Of New Zealand’S Airport Regulatory Framework Following Auckland Airport Pricing ReviewPosted: 1 April 2025 | Gabriel Higgins | No comments yet
IATA calls for changes to New Zealand’s airport regulations, highlighting concerns over Auckland Airport’s pricing and infrastructure investments after a Commerce Commission review.
Credit: IATA
The International Air Transport Association (IATA) has called for urgent changes to New Zealand’s Economic Regulatory Framework for Airports, following the Commerce Commission’s review of Auckland Airport’s (AKL) Price Setting Event 4. Dr Xie Xingquan, IATA’s Regional Vice President for North Asia and Asia Pacific (ad interim), stated that it is unsurprising the Commission found AKL’s charges excessive, ranging from NZD150 million to NZD226 million. Although the airport has reduced charges for the next two years, IATA warns that the current regulatory framework is not fit-for-purpose and needs immediate reform.
IATA raised several concerns about the framework, including the current “light-touch” regulation, which allows AKL to set its aeronautical pricing as it wishes. As the sole monopoly provider, the airport can manipulate the regulatory process by setting high initial prices and then lowering them after the regulator’s review or ignoring the findings altogether. Non-aeronautical activities, which generate higher returns, are also excluded from the Commerce Commission’s oversight.
Although AKL is investing in infrastructure, airlines have expressed concerns about the scale, timing, cost allocation, and affordability of these investments. Some costs might have been avoidable with better infrastructure planning.
“Aviation is a key economic sector for New Zealand, supporting 5.6% of the country’s GDP and 177,000 jobs. The delivery of demand-driven, functional, and cost-effective infrastructure is vital for the continued growth of the aviation sector. The current consultation process with AKL is ineffective and may not lead to outcomes in passengers’ best interests. This must change,” said Dr Xie.
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Airport development, Airside operations, Digital transformation, Innovation, Operational efficiency, Passenger experience and seamless travel, Regulation and Legislation
Auckland Airport (AKL)
International Air Transport Association (IATA), New Zealand Commerce Commission
Dr Xie Xingquanairport
01 April 2025Airport Improvement
Skip-Line® And Graco® Unveil Game-Changing Accu-Bead™ Flow Sensor For Reflective Airport MarkingsSkip-Line® and Graco® Unveil Game-Changing ACCU-BEAD™ Flow Sensor for Reflective Airport Markings
Adams Center, NY, March 28, 2025 — In an industry-first partnership, Skip-Line® and Graco® are proud to introduce the revolutionary ACCU-BEAD™ Flow Sensor, transforming reflective bead application in airport striping operations. This innovative collaboration sets a new standard for accuracy and control, ensuring that airport marking contractors and authorities achieve precision and efficiency like never before.
The ACCU-BEAD™ Flow Sensor eliminates the need for traditional load cells by providing real-time monitoring of glass bead flow rates. Integrated seamlessly with Skip-Line’s DL-18 Data Logger and the Spec-Rite Online platform, the system offers contractors complete visibility and control over their airport marking materials and application processes.
With ACCU-BEAD™, operators can instantly monitor and adjust bead flow rates for each individual gun. This capability ensures that application rates precisely align with specifications, significantly reducing the need for costly rework and enhancing compliance with critical FAA safety regulations.
Key Advantages of the ACCU-BEAD™ System:
About Skip-Line®: Skip-Line® is the premier provider of data logging and precision control systems for road striping and surface marking. Focused on innovation and data-driven solutions, Skip-Line equips contractors to maximize operational efficiency and project success.
About Graco®: Since 1926, Graco® has been a global leader in fluid handling systems and components, offering state-of-the-art solutions that enhance the performance and productivity of professionals in the construction, automotive, and maintenance industries.
For more information or to arrange a demonstration, please visit Skip-Line’s ACCU-BEAD™ page or Graco’s ACCU-BEAD™ page.airport
31 March 2025Airport Improvement
Nantucket Memorial Airport Commission Works With Adk To Find Next Airport ManagerNantucket Memorial Airport Commission retained ADK Consulting and Executive Search to recruit their new Airport Manager. After a nationwide search, Warren Smith has been named Airport Manager for the Nantucket Memorial Airport (ACK). In this position, Mr. Smith will oversee terminal operations, airfield activities, business and service operations of the airport-owned fixed base operation (FBO) and ensure compliance with regulatory agencies. He began his new role on March 3, 2025.
Mr. Smith has a strong background in airport management and terminal operations. Most recently, he was Airport Manager for Grand Canyon National Park Airport (GCN) where he championed and obtained a $1.89 million design grant from the FAA for a FY25 runway rehabilitation and taxiway hotspot mitigation projects. In addition, he brought the airport from an ARFF Index B to an Index C Class Airport, allowing for larger, commercial aircraft to be based at GCN. Previously, Mr. Smith worked at Everett Paine Field and Phoenix-Mesa Gateway Airport.
“I am extremely thrilled to join the airport and team in Nantucket, Massachusetts, and to lead the airport with its future endeavors,” said Mr. Smith. “I am excited for the prospects of advancing Nantucket’s place in the Northeast and to enhance the operations that are currently in place. While it is a big change in scenery for me and my family, coming from Grand Canyon National Park Airport in Arizona to island culture and the Northeast climate, I am up for the challenge. I have seen the growth that has taken place at Nantucket throughout the past few decades and want to include my ideas and knowledge to continue this growth in helping the airport amplify its sustainability and profitability. I’m excited for what the future holds at ACK and am ready for the adventure!”
Mr. Smith received a bachelor’s degree in aviation administration from Utah Valley University and went on to earn a master’s degree in business administration from Embry-Riddle Aeronautical University.airport
31 March 2025Airport Improvement
Boingo’S Airport Wireless Networks Recognized For Speed And Performance By OoklaBoingo’s neutral host networks deliver industry-leading speed and performance at airports nationwide
FRISCO, TEXAS, March 31, 2025—Boingo Wireless, the largest operator of airport distributed antenna systems (DAS), Wi-Fi and private networks in the U.S., has been recognized for delivering industry-leading wireless networks at airports nationwide, as highlighted in an analysis by Ookla®, a global leader in connectivity intelligence. According to Speedtest Intelligence® data, Ookla has validated Boingo’s strong wireless performance at many of the busiest airports in the world.
Airports that partner with Boingo are among the top performing wireless networks in the U.S. and globally. This includes Phoenix Sky Harbor International Airport (PHX), which recently stood out as having one of the highest-performing wireless networks at a U.S. airport as measured by Ookla’s Speedtest Intelligence data, highlighting the benefits of partnering with Boingo Wireless. This notable achievement demonstrates Boingo’s commitment to helping major airports provide exceptional connectivity through converged 5G, DAS, Wi-Fi 6/6E/7, and Passpoint technologies—enhancing travel efficiency, streamlining airport operations and ensuring reliable public safety communications.
“Boingo’s neutral host networks are setting a new standard for airport connectivity,” said Stephen Bye, President and CEO of Ookla, a division of Ziff Davis. “Whether for travelers or airport staff, Boingo’s cutting-edge networks help ensure seamless, high-performance wireless connectivity.”
Boingo’s neutral host networks
Boingo’s neutral host solutions combine 5G and Wi-Fi into an intelligent, secure and carrier-grade platform that enhances passenger connectivity while optimizing airport operations. Trusted by more than 130 major airports and transportation hubs around the world, Boingo delivers fast, multi-carrier wireless connectivity that supports today’s digital-first travel needs—benefiting passengers, airlines and other airport stakeholders.
“When airports partner with Boingo, they can be confident in having a best-in-class wireless experience that enhances every aspect of the connected passenger journey and operations,” said Mike Finley, CEO of Boingo Wireless. “Wireless networks are complex, but Boingo is an expert in simplifying these complexities, equipping airports with the latest technologies that meet the demands of modern air travel.”
Boingo and PHX speed to the top
Boingo’s Wi-Fi 6 network at PHX is among the fastest and most reliable at an airport in the U.S., according to Ookla’s recent analysis. Boingo recently upgraded the Wi-Fi experience to accommodate PHX’s increased passenger demand, as it now services more than 50 million annual passengers, with increased traffic around marquee sporting and entertainment events.
“At PHX, we’re always looking ahead—because great travel experiences start with great connectivity,” said Phoenix Sky Harbor CIO and Deputy Aviation Director Daver Malik. “When we get connectivity right, it also allows other parts of our digital strategy to fall into place, both for our passengers and our workforce. We want travelers to remember Phoenix Sky Harbor not just as America’s Friendliest Airport®, but as the airport with one of the fastest, most reliable Wi-Fi experiences in the country.”
To explore the next generation technology powering PHX’s high-speed converged wireless network, go behind the scenes in Boingo’s newest case study video. Watch here.
About Boingo Wireless
Boingo Wireless, Inc. simplifies complex wireless challenges to connect people, business and things. Boingo designs, builds and manages converged, neutral host public and private networks at major venues around the world. Boingo’s vast footprint of distributed antenna systems (DAS), Wi-Fi, small cells and macro towers securely powers innovation and connectivity in airports, transit stations, stadiums, military bases, hospitals, commercial properties and enterprises worldwide. Learn more at boingo.com.
About Ookla®
Ookla® is a global leader in connectivity intelligence that provides consumers, businesses, and other organizations with data-driven insights to improve networks and connected experiences. We help our customers efficiently solve their biggest connectivity challenges and drive forward innovation.
Ookla is a division of Ziff Davis (NASDAQ: ZD), a vertically focused digital media and internet company whose portfolio includes leading brands in technology, entertainment, shopping, health, cybersecurity, and martech.airport
31 March 2025