The National Payments Corporation of India (NPCI) is introducing new FASTag rules starting February 17, 2025, with the aim of improving efficiency, according to multiple media reports.
Key changes include a policy where transactions from a blacklisted FASTag will be declined if the user has been blacklisted for more than 60 minutes before reaching the toll plaza and remains blacklisted for at least 10 minutes after. In such cases, users may be required to pay double the toll charges. Additionally, FASTag users will need to ensure a sufficient balance in advance, as last-minute recharges may no longer resolve payment issues.
These updates are designed to streamline toll transactions and reduce fraud. Here’s a breakdown of the key changes:
a) Blacklisted FASTags: Toll payments will be declined if the FASTag is blacklisted when reaching the toll. If the FASTag was blacklisted at least 10 minutes prior to scanning, payment will also be rejected.
b) Grace Period: A 70-minute grace period has been introduced, allowing users to rectify the FASTag status before crossing a toll booth.
c) Impact of Blacklisting: If the FASTag is blacklisted when reaching the toll, the user may be charged double the toll fee. However, if the FASTag is recharged within 10 minutes after the scan, users can request a penalty refund.
d) Delayed Transactions: If toll transactions are processed more than 15 minutes after the vehicle passes the toll reader, additional charges may apply for FASTag users.
e) Chargebacks: Banks will only be able to raise chargebacks for incorrect deductions due to blacklisted or low-balance FASTags after a 15-day cooling period.
FASTag is an electronic toll collection system designed to enable cashless payments at toll plazas across India. Using Radio Frequency Identification (RFID) technology, FASTag automatically deducts toll fees from a linked bank or prepaid account as vehicles pass through designated toll lanes.