GXO will operate London Luton Airport’s first consolidation centre, screening and managing every delivery to the airport.

The consolidation centre will be located in one of three hangars being repurposed as part of an £11.5m refurbishment programme. As part of its service, London Luton Airport’s (LLA) concessionaires will benefit from multi-faceted customer service support, including real-time track and trace notifications, direct contact to the centre, and 24/7 access to a service-focused team for more streamlined trouble-shooting and improved on-time delivery results.

This is a significant expansion in the airport sector in the UK and Republic of Ireland for GXO which has been operating airport consolidation centres at major UK airports since 2006.

As part of this partnership, GXO will also implement a bespoke IT system, STREAM (Secure, Technical, Real Time, Electronic Alerts and Messaging), to monitor, report and manage service levels, ensuring continuous improvement.

For retailers, this ensures stores are consistently stocked with the right merchandise at the right time. STREAM maximises retail revenue and enhances passenger experience. Its flexibility also allows GXO to adjust delivery schedules dynamically, safeguarding multi-temperature goods and priority items – even during unexpected disruptions. Additionally, STREAM provides accurate performance data and actionable insights, supporting better planning and compliance for sensitive goods.

From high-end fashion to perfume and cosmetics, consumer electronics and items for LLA’s shops and restaurants, GXO will securely check and deliver every item that passengers can buy in the terminal while waiting for their flights, and all deliveries that support airside operations.

Neil Thompson, chief operations officer at LLA, said: “The opening of a dedicated, purpose-built consolidation centre provides London Luton Airport with a smarter, more efficient and streamlined logistical approach to managing the hundreds of thousands of goods that are delivered to over 40 shops and restaurants across the airport each year. In 2025 alone, we welcomed five new shop and restaurant openings to the terminal, with more expected this year for our passengers to explore and enjoy. We’re delighted to be working with GXO to develop this facility that will allow us to accept deliveries into one central hub for secure and efficient screening.”

The consolidation centre will be in one of three hangars being repurposed