Mactan-Cebu International Airport (MCIA) has been awarded as one of the best airports in Asia Pacific for the 5-15 million passengers per annum category in the 2024 Airport Service Quality (ASQ) Awards by the Airports Council International (ACI) World.
The annual ASQ Awards is presented to top performing ACI member airports, recognizing their excellence in customer experience based on direct passenger feedback. AIC represents the collective interests of airports around the world to promote excellence in the aviation industry.
The Best Airports by Size and Region award—to which MCIA was one of the recipients for 2024—recognizes airports with the top 20% overall satisfaction score by size and region at departure.
Another category is the Arrivals Award, which is given to airports with the top 20% overall satisfaction score at arrival/ Categories that recognize the top 5% of airports by region include Most Dedicated Staff, Easiest Airport Journey, Most Enjoyable Airport, and Cleanest Airport.
The winners were announced on March 10.
“I am tremendously grateful to the MCIA team for delivering to its promise of excellence in customer experience,” Athanasios Titonis, chief executive officer of MCIA operator Aboitiz InfraCapital Cebu Airport Corp. (ACAC), said in a statement.
“We had been working hard in ensuring we bring world-class airport experience and elevate the perception of airports in the Philippines. This win is key in our vision of becoming the main Tourism and Transfer Gateway in the country,” Titonis added.
ACAC said being recognized as an ASQ Award winner is a “remarkable honor for MCIA, reaffirming its status as one of the world’s best airports—where passengers always come first.”
For his part, Julius Neri, general manager of MCIA regulator Mactan-Cebu International Airport Authority, said: “We have always been proud of what MCIA has accomplished and how it brings pride to Cebuanos. Now, it has brought pride beyond Cebu but also for the entire Philippines. We share this award to all stakeholders and partners who had been instrumental in making this happen.”
ACI World director general Justin Erbacci, meanwhile, said “Flying through MCIA is more than just a journey; it’s a carefully crafted experience. Their success in the Airport Service Quality Awards highlights the team’s ability to make every passenger’s trip memorable and enjoyable.”
Last year, MCIA catered to 8.5 million domestic passengers, 2.8 million international passengers, around 67 million kilograms of cargo, and 99,100 flights.
Its 2.56-kilometer alternate runway was officially inaugurated last January and is designed to meet increasing air traffic demand and accommodate passenger and cargo volumes.