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Southampton Airport Enhances Travel With New Ai Assistant To Improve Accessibility And Passenger Experience

airport
Apr 07, 2025
Article Source LogoINTERNATIONAL Airport REVIEW
INTERNATIONAL Airport REVIEW

Posted: 7 April 2025 | Gabriel Higgins | No comments yet

Southampton Airport launches an AI-powered assistant offering real-time support, enhancing navigation, accessibility, and overall passenger satisfaction across the terminal.

Credit: Southampton Airport

Southampton Airport has introduced a cutting-edge digital assistant, powered by Hello Lamp Post, to improve passenger experience ahead of the busy summer season. The AI-driven platform, now live across the airport, delivers real-time information and helps travellers navigate the terminal with ease.

The technology was first trialled at sister airport Glasgow in partnership with Connected Places Catapult, with a focus on passengers requiring special assistance. The pilot showed impressive results:

Building on this success, Southampton Airport worked closely with Hello Lamp Post to expand and refine the tool, making it available to all passengers. Accessible via QR codes throughout the terminal, the assistant acts as a personal concierge, offering tailored support, real-time flight updates, and wayfinding assistance.

The initiative is part of Southampton Airport’s ongoing commitment to accessibility and passenger service. The airport recently earned the Civil Aviation Authority’s highest “Very Good” rating in its Annual Accessibility Report.

Gavin Williams, Managing Director at Southampton Airport, said:

“We are delighted that we have been able to launch this cutting-edge technology in our airport with real-time information available. This AI-powered assistant will further enhance the customer experience, ensuring smoother and more personalised journeys for all who pass through Southampton Airport.”

Tiernan Mines, Co-Founder and CEO of Hello Lamp Post, added:

“By helping to reduce repetitive questions, our digital assistant allows staff to focus on more pressing matters and provide better support where needed… We’re incredibly proud to be part of a shared effort to improve the travel experience at both Southampton and Glasgow Airports.”

 

 

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Accessibility, Airport development, Airside operations, Artificial intelligence (AI), Data, Digital transformation, Passenger experience and seamless travel, Passenger volumes, Social responsibility, Terminal operations, Workforce

Southampton Airport (SOU)

Civil Aviation Authority, Connected Places Catapult, Hello Lamp Post

United Kingdom and Ireland

Gavin Williams, Tiernan Mines

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Dublin Airport To Invest In Expanding Its Onsite Solar Farm
Airport world
Dublin Airport To Invest In Expanding Its Onsite Solar FarmDublin Airport has committed to a significant expansion of its onsite solar farm, resulting in more than 20% of the airport’s annual electricity needs coming from renewable solar energy by 2030. Operator, daa, made the announcement today at the official opening of Phase 1 of Dublin Airport’s solar farm by Minister for Transport Darragh O’Brien TD. Phase 1 saw the installation of more than 15,000 solar panels by Greenvolt Next, one of Ireland’s leading providers of renewable energy solutions, on a 28-acre site located close to the south runway and visible from the R102. The solar photovoltaic (PV) panels are a clean and renewable energy source, converting sunlight directly into electricity using PV cells and emitting no greenhouse gases or pollutants. Now operational, the 9MWp solar farm is expected to generate 7GWh to 9GWh per annum dependent on weather conditions, which is 10% to 13% of Dublin Airport’s annual consumption. Image courtesy of daa/Robbie Reynolds. This is sufficient to cover the electricity needs of the entire airfield, with excess electricity contributing to the energy needs of the airport terminals and campus. Today’s announcement of a commitment to Phase 2 will see the airport campus further reduce its impact on the national electricity grid as part of a wider pipeline of renewable energy projects. Subject to planning permission, Phase 2 envisages the staged deployment of an additional 6,000 solar panels by late 2027. This is sufficient to fully power the baggage systems in Terminals 1 and 2 and means a further 4% – 6% of the annual electricity needs of Dublin Airport will come from renewable energy generated onsite. Welcoming the development, Minister O’Brien said: “I’m delighted to officially open Dublin Airport’s solar farm. Investing in renewable solar energy and exploring the potential of geothermal sets Dublin Airport up for the future and helps the airport meet its commitment to reducing its emissions by 51% by 2030. “Dublin Airport’s announcement today of its commitment to expanding its solar farm is very welcome.” Vincent Harrison, daa’s chief commercial and development officer, noted: “Investing in solar reduces Dublin Airport’s reliance on the national electricity grid and boosts our onsite energy generation capabilities. “Continuing to invest in modernising Dublin Airport so our terminals and airfield operations are as sustainable as possible is a key part of our €2 billion Infrastructure Application, which also asks to increase the passenger cap to 40 million a year. “As the recent power issues at Heathrow showed, ensuring critical national infrastructure has resiliency in the event of power disruption is essential to avoid significant knock-on impacts. We will continue to invest in sustainability and infrastructure projects that set Dublin Airport up for the long term.”
airport
07 April 2025
London Luton Airport Expansion Approved, Bringing Jobs, Economic Growth, And Sustainability Commitments
INTERNATIONAL Airport REVIEW
London Luton Airport Expansion Approved, Bringing Jobs, Economic Growth, And Sustainability CommitmentsPosted: 4 April 2025 | Gabriel Higgins | No comments yet London Luton Airport will expand passenger capacity to 32 million, creating 11,000 jobs and boosting the economy by £1.5 billion annually while prioritising sustainability through a Green Controlled Growth framework. London Luton Airport (LLA) has received Government approval to expand its annual passenger capacity from 19 million to 32 million, unlocking £1.5 billion in economic benefits per year and creating up to 11,000 new jobs. The growth plan, led by airport owners Luton Rising, includes a legally binding Green Controlled Growth framework to manage noise, carbon emissions, air quality, and surface access. LLA’s operator, London Luton Airport Operations Limited (LLAOL)—jointly owned by Aena and InfraBridge—welcomed the decision. Alberto Martin, CEO of LLA, described it as a “generational opportunity to transform the town and our region’s economy.” He emphasised the need to finalise a commercial agreement with Luton Council to ensure the expansion proceeds swiftly. Since 2013, LLA has undergone rapid growth, with passenger numbers nearly doubling. Over this period, LLAOL has contributed £0.5 billion in concession fees to Luton Rising, funding local community projects and frontline services. The expansion will further enhance Luton Council’s ability to invest in public services. Rodrigo Marabini Ruiz, Director of International Subsidiaries at Aena, noted that increasing capacity by 70% sustainably requires “specialist skills and expertise,” which Aena, as the world’s largest airport operator, is ready to provide. Graeme Ferguson, Head of Airports at InfraBridge, highlighted the public-private partnership’s role in delivering “exceptional outcomes” for the airport, airlines, and the local community. Paul Kehoe, Chair of Luton Rising, described the approval as a pivotal moment: “At a new capacity of 32 million passengers per year, our scheme will deliver up to 11,000 new jobs and an additional £13m annually for community projects and good causes.” He emphasised that the Green Controlled Growth framework represents the UK’s most extensive commitment to sustainable airport operations. Rachel Hopkins, MP for Luton South and South Bedfordshire, welcomed the decision: “The growth of London Luton Airport will boost Luton’s economy by creating jobs, enhancing skills, and supporting our charitable sector.” She positioned the expansion as an example of how a Labour Government would stimulate economic growth while remaining environmentally responsible. LLA is one of the UK’s busiest airports, handling 16.7 million passengers in 2024. It operates flights with airlines including easyJet, Wizz Air, Jet2, Ryanair, TUI, FlyOne, Sun Express, and El Al. As part of its commitment to sustainability, LLA achieved Level 4 in the Airport Carbon Accreditation scheme in 2023, demonstrating alignment with global climate goals. The airport has also ranked as a sector leader in the Global Real Estate Sustainability Benchmark (GRESB) for three consecutive years. Connectivity improvements, such as the Luton Airport Express, allow passengers to reach LLA from central London in 30 minutes, with the DART (Direct Air-Rail Transit) ensuring a seamless transfer from Luton Airport Parkway station to the terminal in under four minutes. LLA was named European Airport of the Year (10-25 million passengers) by ACI EUROPE in 2023, reflecting its strong performance, sustainability efforts, and passenger experience.       SIGN ME UP   Stay Ahead in Aviation — Subscribe for Free! Get exclusive access to the latest aviation insights from International Airport Review — all tailored to your interests. ✅ Expert-Led Webinars – Learn from industry leaders ✅ Weekly News & Reports – Airport updates, thought leadership, and exclusive interviews ✅ Event Invitations – Be part of the International Airport Summit ✅ Partner Innovations – Discover the latest industry trends Choose the updates that matter most to you. Sign up now and stay informed, inspired, and connected — all for free! Thank you for being part of our community. Let’s keep exploring the future of aviation together! Airlines, Airport development, Airside operations, Cleaner, Greener Airports: Making Aviation More Sustainable Series, Economy, Innovation, Operational efficiency, Social responsibility, Sustainability, Sustainable development, Terminal operations, Tourism, Workforce London Luton Airport (LLA) easyJet, El Al, FlyOne, Jet2, Ryanair, Sun Express, TUI, Wizz Air ACI Europe, AENA, Global Real Estate Sustainability Benchmark (GRESB), InfraBridge, Labour Government, London Luton Airport Operations Limited (LLAOL), Luton Council, Luton Rising United Kingdom and Ireland Alberto Martin, Graeme Ferguson, Paul Kehoe, Rachel Hopkins, Rodrigo Marabini Ruiz
airport
04 April 2025
Airports Council International Supports Auckland Airport’S Infrastructure Plans And Commerce Commission’S Pricing Decision
INTERNATIONAL Airport REVIEW
Airports Council International Supports Auckland Airport’S Infrastructure Plans And Commerce Commission’S Pricing DecisionPosted: 4 April 2025 | Gabriel Higgins | No comments yet Airports Council International backs Auckland Airport’s $6.6 billion investment, highlighting its transparent consultation process and economic benefits while dismissing allegations of unfair pricing as misleading. Credit: ACI Asia Pacific and Middle East Airports Council International Asia-Pacific & Middle East (ACI APAC & MID), representing over 600 airports across 45 countries, has expressed strong support for Auckland Airport’s (AKL) $6.6 billion infrastructure investment. The association welcomed the New Zealand Commerce Commission’s recent decision on the airport’s 2022-2027 pricing event, confirming the development plans are well-justified and in line with global best practices. ACI APAC & MID emphasised that Auckland Airport’s pricing proposal was formulated through a rigorous and transparent consultation process involving all aviation stakeholders, including airlines. The Commission’s findings confirmed that the pricing adjustments bring target returns within the recommended regulatory range. Welcoming the decision, Stefano Baronci, Director General of ACI APAC & MID, stated: “ACI APAC & MID stands firmly with Auckland Airport and its commitment to developing infrastructure as we believe their plans are in the best interests of the airport, airlines, passengers and communities they serve. The Commission’s assessment confirms that the airport’s plans are both justified and essential for the airport’s future growth and the country’s long-term socio-economic development.” He further dismissed criticism of Auckland Airport’s pricing as “baseless and misleading,” affirming the effectiveness of the regulatory framework. ACI APAC & MID also stressed the importance of non-aeronautical revenues—such as retail, food, and beverage—which help maintain airport financial sustainability and keep air travel affordable. The association reaffirmed its full support for Auckland Airport’s transparent and well-managed approach, which continues to deliver value for passengers, airlines, and New Zealand’s wider economy.   SIGN ME UP   Stay Ahead in Aviation — Subscribe for Free! Get exclusive access to the latest aviation insights from International Airport Review — all tailored to your interests. ✅ Expert-Led Webinars – Learn from industry leaders ✅ Weekly News & Reports – Airport updates, thought leadership, and exclusive interviews ✅ Event Invitations – Be part of the International Airport Summit ✅ Partner Innovations – Discover the latest industry trends Choose the updates that matter most to you. Sign up now and stay informed, inspired, and connected — all for free! Thank you for being part of our community. Let’s keep exploring the future of aviation together! Aeronautical revenue, Airport development, Economy, Funding and finance, Non-aeronautical revenue, Operational efficiency, Passenger experience and seamless travel, Sustainability Auckland Airport (AKL) ACI (Airports Council International) Asia Pacific and Oceania Stefano Baronci
airport
04 April 2025
New Routes Should Trigger Traffic Growth At Copenhagen Airport
Airport world
New Routes Should Trigger Traffic Growth At Copenhagen AirportA total of 2.28 million passengers passed through Copenhagen Airport in March, exactly the same number as last year, when Easter fell in March. The Danish gateway believes it marks the start of a good year for passenger numbers ahead of what is expected to be a busy Easter and summer 2025 during which its airlines will offer 315 direct routes from Copenhagen to destinations around the world. “This year, Easter falls later than it did last year. Despite this, we experienced a keen desire for travel in March. A lot of people want to travel – including tourists visiting Copenhagen and other parts of Denmark,” notes Peter Krogsgaard, Copenhagen Airports A/S’s chief commercial officer. Danes make up 35% of passengers at Copenhagen Airport. The rest are other nationalities, with Swedes, Americans, Brits and Norwegians making up the majority of travellers. Some 6,163 million passengers passed through Copenhagen Airport in the first three months of 2025 – 6% more than in the corresponding period a year ago. New routes The airport notes that the number of destinations serviced from Copenhagen will include 31 new routes this summer, the bulk of them operated by SAS. Skilt: Welcome to Copenhagen Airport. “The airlines’ summer programme is full of exciting new destinations,” enthuses Krogsgaard. “We are very pleased that the airlines choose to establish new routes out of Copenhagen Airport, and that several of the routes are even to brand new destinations in Scandinavia, Europe, North America and Asia. “This gives travellers from Denmark and southern Sweden more travel options around the world and – just as importantly – gives foreign tourists and business travellers from around the globe easier access to Copenhagen and the rest of Denmark.” The vast majority of the new routes are to destinations in Europe, which make up more than 85% of the total traffic from Copenhagen Airport. However, four of this summer’s new routes are to further afield destinations, with Delta Airlines launching a service to the US city of Minneapolis and SAS opening new routes to Seattle, Nuuk and Seoul.
airport
04 April 2025
Colorado Springs Airport Celebrates The Grand Opening Of Hudson Nonstop, Powered By Amazon’S Just Walk Out Technology
Airport Improvement
Colorado Springs Airport Celebrates The Grand Opening Of Hudson Nonstop, Powered By Amazon’S Just Walk Out TechnologyCOLORADO SPRINGS, Colo – Colorado Springs Airport (COS) is proud to announce the grand opening of Hudson Nonstop, a revolutionary new retail experience located just past gate six on the concourse. Hudson Nonstop allows travelers a fast and frictionless way to pick up their must-have essentials, food and beverage products, and local favorites, pay and then exit, all without scanning purchased items. How it works: Powered by Amazon’s ‘Just Walk Out’ technology, shoppers can enter the store by hovering a palm over the Amazon One device, pick up items, and then walk out – no checkout lines. The other option is to enter, shop, and pay via credit card without the need to scan your purchased items. The store has staff available to answer any questions and walk through the process. “We’re excited to bring this state-of-the-art shopping experience to travelers at COS,” says Alex Kovacs, Acting Director of Aviation for Colorado Springs Airport. “Hudson Nonstop is fast, easy, and tailored for today’s busy passengers who want convenience without compromise. I encourage our passengers to give it a try. Whether it’s a last-minute travel essential, or a grab-and-go snack or beverage, Hudson Nonstop delivers a seamless, frictionless experience allowing travelers to shop at the speed that best fits their schedules. Hudson Nonstop will be open at 5:00 a.m. to last departing flight, seven days per week. Note: attached photos are intended for use by media. Photo credit: Colorado Springs Airport The Colorado Springs Airport provides a travel experience prioritizing friendliness, safety, and comfort. Enjoy the speed and convenience of your small airport with options on daily nonstop flights and hundreds of connections worldwide. We are committed to delivering exceptional service and a warm welcome to all our passengers, making your journey memorable from start to finish. For more information, visit FlyCOS.com, like us on Facebook, and follow us on X, Instagram, and LinkedIn.­ Your adventure begins here at the Colorado Springs Airport.
airport
03 April 2025
Europe’S Cleanest Airport Features Xlerator® Hand Dryers
Airport Improvement
Europe’S Cleanest Airport Features Xlerator® Hand Dryers
airport
03 April 2025
New Shopping And Culinary Offering Opens At Nuremberg Airport
Airport world
New Shopping And Culinary Offering Opens At Nuremberg AirportSmartseller Nürnberg today opened a new shopping and culinary world at Nuremberg Airport. Described as an innovative concept that offers passengers a unique shopping experience and culinary highlights, it was developed in a joint operation of Nuremberg airport and smartseller. After several months of renovation, the airport’s duty-free shopping area has been expanded from 650 to around 1,100 square metres. The renovation was carried out in several stages to minimise the inconvenience to passengers. Sebastian Schäfer, managing director of Smartseller Nürnberg, said: “From the very beginning, it was important to us to offer our guests a range of products with a local flavour. The diversity of Nuremberg and Franconia can be experienced particularly well here.” Refined Wine Bar and a Fully Equipped Beer Garden The new shop design features an extensive range of culinary offerings spread over several culinary islands. Passengers can look forward to a refined wine bar and a fully equipped beer garden, highlighted by a striking light installation composed of beer bottles. In addition, a variety of seating options provide the perfect place to relax, enjoy freshly brewed coffee and charge your smartphone at the same time. It is claimed that the concept integrates the elements of spa, lounge, kitchen and sense of place (Franconia and Nuremberg). The experience is complemented by panoramic views of Nuremberg and Franconia. “We selected Smartseller as our partner because of their expertise in regional airports and their ability to seamlessly integrate retail and dining experiences into a cohesive and innovative offering,” noted Klaus Dotzauer, CFO of Flughafen Nürnberg Service GmbH, who is convinced of the economic success of the concept. Smartseller was founded in 2020 and has set itself the goal of developing the duty-free shop into an innovative and modern hybrid concept that combines the areas of duty-free and gastronomy.
airport
03 April 2025
Port Authority Airports See Third-Busiest February Ever
Airport Improvement
Port Authority Airports See Third-Busiest February EverPort of New York and New Jersey Sees 7 Percent Jump from February 2024 as Nation’s Second Busiest Gateway for Loaded Cargo  Bridges and Tunnels February 2025 Volumes Decrease from February 2024 PATH Commuter Rail Ridership Falls From 70 Percent to 64 Percent of Pre-Pandemic Levels Due to Hoboken Station Closure and Winter Storms in February 2025 The Port Authority of New York and New Jersey today announced that its commercial airports recorded their third-busiest February ever as 9.6 million air travelers used the airports during the month. The Port of New York and New Jersey was the nation’s second-busiest cargo gateway in February 2025, moving 20 percent more total TEUs than in pre-pandemic February 2019. The agency’s bridges and tunnels recorded a decrease in traffic compared to the prior year. On the PATH commuter rail system, ridership fell from 70 percent of pre-pandemic levels throughout January 2025 to 64 percent of pre-pandemic levels due to the 25-day closure of Hoboken station in February. Airports: Over the first two months of the year, the Port Authority’s commercial airports served 20.3 million passengers. This was an increase of approximately 6,000 passengers during the first two months of 2025 over the same period of 2024, which was the busiest year ever for the agency’s commercial airports. The Port Authority’s commercial airports recorded their third-busiest February of all time in February 2025, despite a larger number of winter storms compared to February 2024 as well as the benefit of a leap day in February 2024 that added 3.6 percent to that month’s total volumes. The agency’s airports welcomed approximately 9.6 million passengers in February 2025. When adjusted for the extra day in February 2024 due to the leap day, passenger volume in February 2025 would’ve been on par with the prior year. Port of New York and New Jersey: The Port of New York and New Jersey reinforced its position as one of the nation’s premier cargo gateways, finishing February 2025 as the second-busiest U.S. port for loaded TEUs (twenty-foot equivalent units). The port handled a robust 464,253 loaded import and export TEUs during the month, a 7 percent jump over February 2024. Overall, February 2025 marked the port’s second-busiest February ever, behind only the pandemic cargo surge in 2022. The port handled 699,240 total TEUs (twenty-foot equivalent units) in February 2025. Tunnels, Bridges and Terminals: The agency’s six vehicular crossings served 8.5 million eastbound vehicles in February 2025. This was a decrease of 6.4 percent from February 2024. Taking out the additional calendar day in February 2024 due to the leap year, February 2025’s volume would have been down 3.1 percent from the prior year. Vehicle traffic was also reduced due to a greater number of winter storms in February 2025 than in February 2024.  These factors, among others, make the impact of the Central Business District Tolling Program difficult to analyze until more data is available. PATH Commuter Rail: Following January 2025 in which PATH ridership reached 70 percent of January 2019 levels, the PATH commuter rail system saw ridership fall in February 2025 to 64 percent of pre-pandemic February 2019 levels due to the closure of Hoboken station. The station closed on Jan. 30 and re-opened on Feb. 25 following critical infrastructure repairs and improvements. The system welcomed 3.9 million total passengers in February 2025, which was a decrease of 5 percent from February 2024. Average weekday ridership in February 2025 was 169,747 passengers, a 1 percent drop from February 2024. Passenger activity in February was reduced largely due to riders finding alternate modes of transportation during the 25-day closure of the Hoboken station for critical infrastructure repairs and improvements. Following its reopening on Feb. 25, ridership began returning to January levels.
airport
03 April 2025
Bradley International Airport Becomes First Us Airport To Earn Autism Double-Checked Certification
INTERNATIONAL Airport REVIEW
Bradley International Airport Becomes First Us Airport To Earn Autism Double-Checked CertificationPosted: 3 April 2025 | Gabriel Higgins | No comments yet Bradley International Airport has achieved Autism Double-Checked certification, ensuring better support and reduced stress for travellers on the autism spectrum. The Connecticut Airport Authority (CAA) is proud to announce that Bradley International Airport (BDL) has become the first airport in the United States to receive ‘Autism Double-Checked’ certification. This certification signifies that BDL has achieved the highest level of autism-readiness, ensuring its staff are specially trained to support travellers on the autism spectrum, reducing stress and providing thoughtful assistance throughout their journey. “We are proud of this certification and for becoming the first Autism Double-Checked certified airport in the country, which will hopefully become a standard for all airports moving forward,” said Michael W. Shea, Executive Director of the CAA. The training focused on how airport environments can be stressful for individuals on the autism spectrum, addressing sensory needs and ways to assist both travellers and companions effectively. Alan Day, Founder and CEO of Autism Double-Checked, stated, “Navigating an airport is one of the most challenging parts of a trip for individuals on the autism spectrum. With this certification, BDL is setting an example for other airports on how to improve the travel experience for all travellers.” This certification coincides with BDL’s upcoming Autism Flies event in April, in collaboration with Autism Double-Checked and Breeze Airways. The event gives families the chance to practice the full airport experience, including check-in, TSA security, and boarding. Registration is required. Breeze Airways and BermudAir, both operating at BDL, have also earned Autism Double-Checked certification, reinforcing the airport’s commitment to creating an accessible and supportive environment for all passengers.   SIGN ME UP   Stay Ahead in Aviation — Subscribe for Free! Get exclusive access to the latest aviation insights from International Airport Review — all tailored to your interests. ✅ Expert-Led Webinars – Learn from industry leaders ✅ Weekly News & Reports – Airport updates, thought leadership, and exclusive interviews ✅ Event Invitations – Be part of the International Airport Summit ✅ Partner Innovations – Discover the latest industry trends Choose the updates that matter most to you. Sign up now and stay informed, inspired, and connected — all for free! Thank you for being part of our community. Let’s keep exploring the future of aviation together! Airport development, Passenger experience and seamless travel, Passenger volumes, Passengers with reduced mobility (PRMs), Security, Sensory technology, Tourism, Workforce Bradley International Airport (BDL) Breeze Airways Connecticut Airport Authority (CAA) North America Alan Day, Michael W. Shea
airport
03 April 2025
Hong Kong International Airport Honours Staff Excellence With Annual Customer Service Awards
INTERNATIONAL Airport REVIEW
Hong Kong International Airport Honours Staff Excellence With Annual Customer Service AwardsPosted: 3 April 2025 | Gabriel Higgins | No comments yet Hong Kong International Airport recognised over 870 staff members at the Customer Service Excellence Programme, celebrating exceptional service and dedication to passengers. Credit: Hong Kong International Airport Hong Kong International Airport (HKIA) reaffirmed its commitment to service excellence by celebrating the efforts of airport staff at the annual Customer Service Excellence Programme (CSEP) awards. This year saw overwhelming participation, with over 60 organisations submitting nearly 430 nominations, recognising over 870 colleagues and teams. The ceremony was officiated by Vivian Cheung, Acting Chief Executive Officer of Airport Authority Hong Kong (AAHK). “The Customer Service Excellence Programme was set up with the goal of encouraging our colleagues from different organisations to offer excellent customer services and promote the culture of doing so. The passion and dedication are truly inspiring. Let me congratulate all the award winners again and wish you all to continue to strive for excellence and to innovate, delivering the best airport experience to all visitors,” said Cheung. AAHK also announced the formation of the Customer Service Excellence Steering Committee, a 20-member group dedicated to promoting customer service, including sharing best practices and frontline staff training. Steven Yiu, Executive Director of Airport Operations, will chair the committee. This year’s top honours included the “Best Customer Service of the Year” in the Individual Excellence Awards, presented to Benny Wong of Cathay Pacific Airways for his dedication in assisting a passenger in distress. The Corporate Excellence Award went to Cathay Pacific Airways for their exceptional care in ensuring a child’s safe travel. Three AAHK staff members received the “Outstanding Customer Service” award for locating a missing cat, while the Cross-Company Excellence Award was given to teams from AAHK, Cathay Pacific Airways, and Plaza Premium Lounge for aiding a collapsed passenger. The CSEP Awards, launched in 2002, continue to recognise outstanding service by individuals, teams, and companies at HKIA. for more details, including photos, click here.      SIGN ME UP   Stay Ahead in Aviation — Subscribe for Free! Get exclusive access to the latest aviation insights from International Airport Review — all tailored to your interests. ✅ Expert-Led Webinars – Learn from industry leaders ✅ Weekly News & Reports – Airport updates, thought leadership, and exclusive interviews ✅ Event Invitations – Be part of the International Airport Summit ✅ Partner Innovations – Discover the latest industry trends Choose the updates that matter most to you. Sign up now and stay informed, inspired, and connected — all for free! Thank you for being part of our community. Let’s keep exploring the future of aviation together! Accessibility, Airport development, Passenger experience and seamless travel, Passengers with reduced mobility (PRMs), Terminal operations, Workforce Hong Kong International Airport (HKIA) Airport Authority Hong Kong (AAHK) Asia Pacific and Oceania Benny Wong, Steven Yiu, Vivian Cheung
airport
03 April 2025
Tucson Airport Authority Promotes Becca Cammack
Airport Improvement
Tucson Airport Authority Promotes Becca CammackTucson, Arizona – The Tucson Airport Authority (TAA), operator of Tucson International Airport (TUS) and Ryan Airfield (RYN), is pleased to announce the promotion of Becca Cammack to Deputy Chief of CERCLA/NEPA Programs. In her new role, Ms. Cammack will develop, direct, and manage the airport’s environmental remediation programs regulated under the Comprehensive Environmental Response, Compensation, and Liability Act (CERCLA), to include those falling under the evolving regulatory landscape of PFAS. Ms. Cammack will also provide guidance in the analysis of environmental impacts under the National Environmental Policy Act (NEPA). In partnership with TAA’s legal team, Becca will liaison with airport operational departments to advise on the approach and delivery of TAA’s environmental goals and priorities. Prior to joining the TAA, Ms. Cammack had over 25 years of technical environmental experience, in addition to roles in project management, scientific writing, and technical editing. Ms. Cammack is a graduate of the University of Arizona, San Diego State University, and Northern Arizona University. She holds degrees in Geology, Rhetoric and Writing Studies, and Water, Society and Policy.
airport
03 April 2025